Hybrid BDR & Front Desk Associate | Growth & Perks

Jim Shorkey Auto Group; Youngstown (OH); Hybrid; USD 20,664 - 30,307; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401(k) with company match

Paid vacation

Career growth opportunities

Ongoing training and development

Employee vehicle purchase program

Positive, team-oriented work enviro n​

Job summary

Jim Shorkey Auto Group is seeking an energetic Business Development Representative to join our team in Youngstown. This hybrid role blends proactive customer outreach with front desk responsibilities, delivering exceptional first impressions and seamless showroom visits.

The ideal candidate is friendly, dependable, detail-oriented, and thrives in a fast-paced environment, with strong communication skills and comfort using dealership software to manage CRM and scheduling tasks.

Qualifications

• Previous customer service, receptionist, or BDC experience preferred.
• Strong verbal and written communication skills.
• Friendly, outgoing personality with professional appearance.
• Excellent organizational and multitasking abilities.
• Comfortable using dealership software and basic computer tasks.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• High school diploma or equivalent.

Responsibilities

• Respond promptly to incoming internet and phone inquiries.
• Contact customers via phone, text, and email to schedule appointments.
• Follow up with sales leads and previous customers.
• Maintain accurate customer information in the CRM.
• Confirm appointments and assist in generating showroom traffic.
• Support the sales team with lead management and customer communication.
• Greet customers as they enter the dealership.
• Answer and direct incoming phone calls professionally.
• Assist with basic administrative tasks and paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service to every guest.
• Coordinate with multiple departments to ensure a smooth customer experience.

Skills

Customer service

Communication

Receptionist

Multitasking

CRM basics

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Jim Shorkey Auto Group is seeking an energetic Business Development Representative to join our team in Youngstown. This hybrid role blends proactive customer outreach with front desk responsibilities, delivering exceptional first impressions and seamless showroom visits.

The ideal candidate is friendly, dependable, detail-oriented, and thrives in a fast-paced environment, with strong communication skills and comfort using dealership software to manage CRM and scheduling tasks.