Business Development Representative (Hybrid BDR/Receptionist)

Jim Shorkey Auto Group; Youngstown (OH); Hybrid; USD 20,664 - 30,307; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401(k) with company match

Paid vacation

Career growth opportunities

Ongoing training and development

Employee vehicle purchase program

Positive, team-oriented work enviro n​

Job summary

Jim Shorkey Auto Group is seeking an energetic Business Development Representative to join our team in Youngstown. This hybrid role blends proactive customer outreach with front desk responsibilities, delivering exceptional first impressions and seamless showroom visits.

The ideal candidate is friendly, dependable, detail-oriented, and thrives in a fast-paced environment, with strong communication skills and comfort using dealership software to manage CRM and scheduling tasks.

Qualifications

• Previous customer service, receptionist, or BDC experience preferred.
• Strong verbal and written communication skills.
• Friendly, outgoing personality with professional appearance.
• Excellent organizational and multitasking abilities.
• Comfortable using dealership software and basic computer tasks.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• High school diploma or equivalent.

Responsibilities

• Respond promptly to incoming internet and phone inquiries.
• Contact customers via phone, text, and email to schedule appointments.
• Follow up with sales leads and previous customers.
• Maintain accurate customer information in the CRM.
• Confirm appointments and assist in generating showroom traffic.
• Support the sales team with lead management and customer communication.
• Greet customers as they enter the dealership.
• Answer and direct incoming phone calls professionally.
• Assist with basic administrative tasks and paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service to every guest.
• Coordinate with multiple departments to ensure a smooth customer experience.

Skills

Customer service

Communication

Receptionist

Multitasking

CRM basics

Education

High School Diploma or equivalent

Tools

CRM software

Job description

All Jobs > Business Development Representative (Hybrid BDR/Receptionist)

Business Development Representative (Hybrid BDR/Receptionist)
Youngstown

Description

Position Summary

Jim Shorkey Auto Group is seeking an energetic and organized Business Development Representative to join our team. This hybrid role combines customer outreach with front desk responsibilities, making it ideal for someone who enjoys helping people, multitasking, and creating exceptional first impressions.

The ideal candidate is friendly, dependable, detail-oriented, and thrives in a fast-paced environment.

Responsibilities

Business Development

• Respond promptly to incoming internet and phone inquiries.
• Contact customers via phone, text, and email to schedule appointments.
• Follow up with sales leads and previous customers.
• Maintain accurate customer information in the CRM.
• Confirm appointments and assist in generating showroom traffic.
• Support the sales team with lead management and customer communication.

Reception

• Greet customers as they enter the dealership.
• Answer and direct incoming phone calls professionally.
• Assist with basic administrative tasks and paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service to every guest.
• Coordinate with multiple departments to ensure a smooth customer experience.

Requirements

Qualifications

• Previous customer service, receptionist, call center, or BDC experience preferred.
• Strong communication skills, both verbal and written.
• Friendly, outgoing personality with a professional appearance.
• Excellent organizational and multitasking abilities.
• Comfortable using computers and learning dealership software.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• High school diploma or equivalent.

What We Offer

• Competitive hourly pay plus bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation
• Career growth opportunities within the dealership
• Ongoing training and development
• Employee vehicle purchase program
• Positive, team-oriented work environment