Call Center/BDC Representative

Napleton Nissan; Florida; Hybrid; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Paid Sick Time

Paid Training

Employee Discounts

Growth Opportunities

Hybrid schedules

Job summary

Napleton Automotive Group in Palm Beach Gardens, FL is seeking a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads to generate appointments for the dealership sales departments. This role features a $1,000 per week guaranteed in month one and a fast-paced, diverse environment.

Ideal candidates will have excellent computer skills, enjoy a high-volume, customer-focused phone and email workflow, and be able to follow up with prospects to

Qualifications

• Excellent computer skills and call center experience preferred.
• Ability to communicate persuasively and set appointments.
• Bilingual abilities considered a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Other duties as assigned by management.

Skills

Computer skills

Customer service

Persuasion

Bilingual

Job description

1,000/week guaranteed - 1st Month Flexible Scheduling Options

Fantastic, fun, fast paced, diverse culture!

The Ed Napleton Automotive Group is looking for our next Call Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s new Call Center in Palm Beach Gardens, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• $1,000 per week minimum guaranteed in your first month
• Opportunity to earn $35,000-$70,000 per year- hourly pay + performance-based commissions.
• Hybrid schedules available for tenured employees
• Fun, fast-paced diverse environment
• Various shifts available with many flexible scheduling options
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements:

• Excellent computer skills required.
• Knowledgeable to call center environment-NO COLD CALLS!
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Napleton Automotive Group, Call Center Representative, Business Development Representative, BDC, Call Center, Call Center Rep, West Palm Beach, WPB