Hybrid Banking Support Trainee - Grow in Customer Care

Middlesex Savings Bank; Medway (MA); Híbrido; USD 36.000 - 46.000; Jornada completa

Descripción de la vacante

Middlesex Savings Bank seeks a Contact Center Specialist Trainee in Medway, MA. The role supports customers via phone and online Channels while undergoing training to become a skilled specialist.

The position emphasizes handling transactions, assisting with inquiries, and guiding customers to suitable bank products and services. The training period covers technical basics and advisory skills, with one day in the office and four days remote.

Formación

• High School Diploma or equivalent required.
• Some customer service experience preferred.

Responsabilidades

• Communicate with customers professionally by phone and electronic means to identify needs and resolve issues.
• Demonstrate active listening, attentiveness, clear speech, and appropriate tone.
• Process transactions, research requests, loan payments, transfers, and account maintenance.
• Identify and resolve customer service needs in a fast-paced environment with accuracy.
• Build rapport with diverse customers and maintain a professional demeanor.
• Navigate multiple computer applications while assisting customers.
• Explain online and mobile banking services and branch options.
• Identify and report fraud or suspected fraud; protect customer information.

Conocimientos

Active listening

Clear communication

Teamwork

Multitasking

Phone etiquette

Attention to detail

Customer service

Windows OS

Microsoft Office

Educación

High School Diploma or equivalent

Herramientas

Windows Operating Systems

Microsoft Office

Descripción del empleo

Middlesex Savings Bank seeks a Contact Center Specialist Trainee in Medway, MA. The role supports customers via phone and online Channels while undergoing training to become a skilled specialist.

The position emphasizes handling transactions, assisting with inquiries, and guiding customers to suitable bank products and services. The training period covers technical basics and advisory skills, with one day in the office and four days remote.