Billing & Onboarding Specialist — Hybrid Banking

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Job summary

Commerce Bank is seeking an Electronic Services Specialist - Account Analysis in Kansas City to provide high-level customer support for Commercial, Small Business, and Internal customers regarding billing, pricing, and invoices. The role operates in a hybrid schedule, requiring in-office presence for training and ongoing collaboration.

Responsibilities include handling escalations, ensuring accurate billing, and developing reporting while maintaining strong relationships with internal partners

Qualifications

• Associate’s degree or equivalent combination of education and experience required.
• 1+ years banking operations experience required.
• Ability to serve as an escalation point to assist with low-to-moderate complexity questions.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Provide high touch customer service to internal business partners, ensuring a customer-centric approach
• Resolve customer service file issues, manage customer billing, and create various reporting
• Partner with sales to create onboarding for new customers & maintain strong relationships with all existing customers
• Partner with appropriate team members, internal partners, and vendors to define & resolve issues, and determine root cause
• Update internal partners and act as the primary liaison between several lines of business while ensuring all internal controls are followed
• Perform other duties as assigned

Skills

Customer service

Billing

Reporting

Onboarding

Communication

MS Word

MS Excel

MS Teams

MS Outlook

Education

Associate’s degree or equivalent combination of education and experience

Tools

MS Word

MS Excel

MS Teams

MS Outlook

Job description

Commerce Bank is seeking an Electronic Services Specialist - Account Analysis in Kansas City to provide high-level customer support for Commercial, Small Business, and Internal customers regarding billing, pricing, and invoices. The role operates in a hybrid schedule, requiring in-office presence for training and ongoing collaboration.

Responsibilities include handling escalations, ensuring accurate billing, and developing reporting while maintaining strong relationships with internal partners