Hybrid Banking Applications Support Supervisor

Nhtrust; Laconia (NH); Hybride; USD 41 000 - 55 000; Plein temps

Résumé du poste

NHMB is seeking a Business Applications Support Supervisor in Laconia, NH. This hybrid role guides a technical support team, oversees core banking platforms, third-party applications, ATMs, and digital services to ensure reliable operation and user satisfaction.

You will collaborate with vendors, monitor incidents, and drive enhancements while ensuring adherence to banking standards. A strong IT background in banking is essential, with customer-focused leadership and problem-solving skills.

Qualifications

• 5+ years of bank systems and/or application experience.
• Strong knowledge of retail and electronic banking operations.
• Experience with ATM, internet banking, and debit card operations preferred.
• Associate’s degree in Business Information Systems, Application Programming, or a related field preferred.
• Strong written and verbal communication skills.
• Ability to manage shifting priorities and meet deadlines.
• Proficiency in Microsoft Office applications.

Responsabilités

• Supervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement.
• Deliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution.
• Support, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems.
• Oversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications.
• Help manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability.
• Serve as the technical liaison between business units and application vendors.
• Coordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications.
• Facilitate meetings to review vendor enhancements and gather user enhancement requests.
• Serve as backup administrator for document imaging, file transfer, and core support systems.
• Participate in disaster recovery planning and testing.
• Stay current on industry standards and new developments, making recommendations to leadership.

Connaissances

Bank systems experience

Retail banking operations

ATM operations

Strong communication

Prioritization & deadlines

MS Office proficiency

Formation

Associate’s degree in Business Information Systems or related field

Outils

Microsoft Office

Description du poste

NHMB is seeking a Business Applications Support Supervisor in Laconia, NH. This hybrid role guides a technical support team, oversees core banking platforms, third-party applications, ATMs, and digital services to ensure reliable operation and user satisfaction.

You will collaborate with vendors, monitor incidents, and drive enhancements while ensuring adherence to banking standards. A strong IT background in banking is essential, with customer-focused leadership and problem-solving skills.