Business Applications Support Supervisor

New Hampshire Mutual Bancorp; Laconia (NH); Híbrido; USD 41.000 - 55.000; Jornada completa

Descripción de la vacante

New Hampshire Mutual Bancorp is seeking a Business Applications Support Supervisor to lead the internal applications support team from the Laconia, NH area. The role focuses on guiding day-to-day activities, supporting core systems, and ensuring reliable operation of banking platforms including Outlink and related tools.

You will manage staff, coordinate with vendors, and drive improvements while ensuring service levels for internal and external customers.

Formación

• 5+ years of bank systems and/or application experience.
• Strong knowledge of retail and electronic banking operations.
• Experience with ATM, internet banking, and debit card operations preferred.
• Systems and applications administration experience; billing and performance tracking skills a plus.
• Associate’s degree in Business Information Systems, Application Programming, or a related field preferred.
• Strong written and verbal communication skills.
• Ability to manage shifting priorities and meet deadlines.
• Proven problem-solving skills and the ability to build consensus across teams.
• Proficiency in Microsoft Office applications.

Responsabilidades

• Supervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement.
• Deliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution.
• Support, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems.
• Oversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications.
• Help manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability.
• Serve as the technical liaison between business units and application vendors.
• Coordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications.
• Facilitate meetings to review vendor enhancements and gather user enhancement requests.
• Serve as backup administrator for document imaging, file transfer, and core support systems.
• Participate in disaster recovery planning and testing.
• Stay current on industry standards and new developments, making recommendations to leadership.

Conocimientos

Bank systems

Retail banking

ATM operations

Problem solving

Communication

Prioritization

Team leadership

Office skills

Educación

Associate degree in Business Information Systems

Herramientas

Outlink core environment

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Applications Support Supervisor

IT Full Time Managerial Laconia, NH, US

2 days ago Requisition ID: 1999

Company: NHMB

Title: Business Applications Support Supervisor

Location: Hybrid, based out of the Laconia, NH branch

Salary: Negotiable based on level of experience between $30.00 - $40.00 per hour

Keep the technology behind great banking running smoothly. As our Business Applications Support Supervisor, you’ll lead a talented support team and serve as a go-to technical partner across the bank. Reporting to the VP of Business Applications, you’ll guide day-to-day team activities while helping support, administer, and upgrade key platforms, including our Outlink core environment, third-party applications, ATMs, and digital banking. If you thrive on solving technical challenges, enjoy developing people, and want your work to make a real difference for customers and colleagues, we’d love to meet you.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

What You’ll Do

• Supervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement
• Deliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution
• Support, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems
• Oversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications
• Help manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability
• Serve as the technical liaison between business units and application vendors
• Coordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications
• Facilitate meetings to review vendor enhancements and gather user enhancement requests
• Serve as backup administrator for document imaging, file transfer, and core support systems
• Participate in disaster recovery planning and testing
• Stay current on industry standards and new developments, making recommendations to leadership

What We’re Looking For

• 5+ years of bank systems and/or application experience
• Strong knowledge of retail and electronic banking operations
• Experience with ATM, internet banking, and debit card operations preferred
• Systems and applications administration experience; billing and performance tracking skills a plus
• Associate’s degree in Business Information Systems, Application Programming, or a related field preferred
• Strong written and verbal communication skills
• Ability to manage shifting priorities and meet deadlines
• Proven problem-solving skills and the ability to build consensus across teams
• Proficiency in Microsoft Office applications

Why Join Us

We build genuine partnerships through exceptional service and a culture grounded in teamwork, integrity, and excellence. As a community-focused organization, we are proud to make a meaningful difference in the communities we serve.

Bring your leadership and technical expertise to an organization where your ideas, contributions, and impact are valued.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.