Hybrid Banking Applications Support Manager

MVSB; Laconia (NH); Hybrid; USD 41.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Professional development opportunities

Zusammenfassung

NHMB is seeking a Business Applications Support Supervisor in Laconia, NH. The role leads a skilled support team, guiding day-to-day activities while supporting, administering, and upgrading core platforms including Outlink and associated apps.

You will liaise with vendors, oversee access controls, and help manage ATM and digital banking systems. A strong banking IT background and solid communication skills are essential for success.

Qualifikationen

• 5+ years of bank systems and/or application experience.
• Strong knowledge of retail and electronic banking operations.
• Experience with ATM, internet banking, and debit card operations preferred.
• Systems and applications administration experience; billing and performance tracking skills a plus.
• Associate’s degree in Business Information Systems, Application Programming, or a related field preferred.
• Strong written and verbal communication skills.
• Ability to manage shifting priorities and meet deadlines.
• Proficiency in Microsoft Office applications.

Aufgaben

• Supervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement.
• Deliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution.
• Support, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems.
• Oversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications.
• Help manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability.
• Serve as the technical liaison between business units and application vendors.
• Coordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications.
• Facilitate meetings to review vendor enhancements and gather user enhancement requests.
• Serve as backup administrator for document imaging, file transfer, and core support systems.
• Participate in disaster recovery planning and testing.
• Stay current on industry standards and new developments, making recommendations to leadership.

Kenntnisse

Strong written and verbal comm.

Microsoft Office

Problem-solving

Team supervision

Vendor liaison

Ausbildung

Associate’s degree in Business Information Systems/Applications

Tools

Outlink core environment

Third-party applications

Jobbeschreibung

NHMB is seeking a Business Applications Support Supervisor in Laconia, NH. The role leads a skilled support team, guiding day-to-day activities while supporting, administering, and upgrading core platforms including Outlink and associated apps.

You will liaise with vendors, oversee access controls, and help manage ATM and digital banking systems. A strong banking IT background and solid communication skills are essential for success.