Bank Services Representative - Laconia/Main Office

Bank of New Hampshire; Laconia (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Annual incentive plan

401(k) with match

Paid time off

Tuition reimbursement

Job summary

Bank of New Hampshire is seeking a Bank Services Representative in Laconia, NH to provide exceptional customer service at the retail service window. You will handle deposits, withdrawals and account tasks while building lasting customer relationships.

You will stay informed about bank products, follow policies and participate in training to ensure compliant, accurate financial transactions in a fast-paced office environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in cash handling, sales or banking is a plus.
• Strong communication and attention to detail essential.

Responsibilities

• Process deposits, withdrawals, loan payments, and check cashing accurately.
• Open and maintain retail deposit accounts with precision.
• Deliver high‑quality customer service and build relationships.
• Stay compliant with banking laws and regulations.

Skills

Cash handling

Customer service

Sales

Communication

Teamwork

Attention to detail

Computer skills

Education

High School Diploma

Tools

Banking software

Job description

We’re looking for a dedicatedBank Services Representative to provide outstanding customer service and support as part of our Laconia, NH retail banking team. You’ll play a vital role in building long-lasting relationships with customers while ensuring smooth and accurate financial transactions. If you’re passionate about customer service and looking for an opportunity to grow professionally in a dynamic team environment, we’d love to meet you!

Key Responsibilities:

1. Office Operations

• Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing.
• Handle cash balancing and financial transactions with care to minimize errors.
• Open and maintain retail deposit accounts, ensuring accuracy in all account‑related tasks such as signature cards and address changes.
• Support overall office functions to ensure smooth daily operations.

2. Customer Service & Relationship Building

• Deliver top‑notch service to existing and prospective customers, fostering trust and creating lasting professional relationships.
• Act as a knowledgeable resource for customer inquiries regarding bank products and services.
• Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window.

3. Professional Growth & Compliance

• Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards.
• Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures.
• Adhere to all relevant banking laws, including the Bank Secrecy Act and FinCEN Regulations.

Physical Demands & Work Environment

• Active work environment with periods of standing, sitting, and walking.
• Ability to lift up to 60 lbs. when necessary.
• Primarily office‑based with direct interaction with customers, providing excellent service at the bank’s service windows.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in cash handling, sales, customer service, or banking is a plus.
• Must have knowledge and experience with computer programs used throughout the course of the workday.
• Strong communication skills with the ability to interact professionally with customers and teammates.
• A commitment to accuracy, organization, and attention to detail.
• Ability to work independently and as part of a team in a fast‑paced setting.
• A proactive approach to learning and personal development.

Why Bank of New Hampshire?

• We offer competitive compensation and benefits package, including an Annual Incentive Compensation (bonus) Plan, 401(k) with 50% match on the first 6% of eligible earnings, generous paid time off as well as paid time off for our employees to give back to the communities in which we operate and live.
• We support our employees by providing several opportunities for professional growth and career advancement, including Tuition Reimbursement as well as internal and external training opportunities.
• We provide a supportive team‑oriented work environment, and encourage our employees to attend our bank wide celebrations and meetings.
• You will gain valuable experience in the banking industry and enhance your skill set.

For more information regarding the benefits we offer, please see attached.

Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912

EEO Employer Including Vets and Disability | Member FDIC