Hybrid Banking Applications Support Supervisor

New Hampshire Mutual Bancorp; Laconia (NH); Hybrid; USD 41,000 - 55,000; Full time

Job summary

New Hampshire Mutual Bancorp is seeking a Business Applications Support Supervisor to lead the internal applications support team from the Laconia, NH area. The role focuses on guiding day-to-day activities, supporting core systems, and ensuring reliable operation of banking platforms including Outlink and related tools.

You will manage staff, coordinate with vendors, and drive improvements while ensuring service levels for internal and external customers.

Qualifications

• 5+ years of bank systems and/or application experience.
• Strong knowledge of retail and electronic banking operations.
• Experience with ATM, internet banking, and debit card operations preferred.
• Systems and applications administration experience; billing and performance tracking skills a plus.
• Associate’s degree in Business Information Systems, Application Programming, or a related field preferred.
• Strong written and verbal communication skills.
• Ability to manage shifting priorities and meet deadlines.
• Proven problem-solving skills and the ability to build consensus across teams.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement.
• Deliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution.
• Support, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems.
• Oversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications.
• Help manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability.
• Serve as the technical liaison between business units and application vendors.
• Coordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications.
• Facilitate meetings to review vendor enhancements and gather user enhancement requests.
• Serve as backup administrator for document imaging, file transfer, and core support systems.
• Participate in disaster recovery planning and testing.
• Stay current on industry standards and new developments, making recommendations to leadership.

Skills

Bank systems

Retail banking

ATM operations

Problem solving

Communication

Prioritization

Team leadership

Office skills

Education

Associate degree in Business Information Systems

Tools

Outlink core environment

Microsoft Office

Job description

New Hampshire Mutual Bancorp is seeking a Business Applications Support Supervisor to lead the internal applications support team from the Laconia, NH area. The role focuses on guiding day-to-day activities, supporting core systems, and ensuring reliable operation of banking platforms including Outlink and related tools.

You will manage staff, coordinate with vendors, and drive improvements while ensuring service levels for internal and external customers.