Hybrid B2B Customer Support Specialist - Hearing Care

WS Audiology USA; Hauppauge (NY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

WS Audiology USA is seeking a customer-focused representative to support B2B clients in a hybrid schedule (in-office on select days, remote on others) at our Hauppauge, NY / Iselin, NJ locations. You will log interactions in Salesforce, assist with product details, orders, shipping, and warranty, and strive for first-call resolution.

Ideal candidates bring high-volume customer service experience, healthcare setting exposure, and strong communication skills.

Qualifications

• Experience in a high-volume customer service environment.
• Healthcare setting experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional customer support for B2B clients.
• Log all customer interactions in Salesforce CRM.
• Cover topics such as product features, order placement, shipping, warranty, and stock availability.
• Troubleshoot and resolve customer issues, aiming for first-call resolution.
• Handle customer complaints with a solution-oriented mindset.
• Stay updated on products, processes, and industry knowledge through training.
• Demonstrate consistent attendance and adherence to your scheduled work hours.
• Grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.
• Contribute to the success of the team by performing additional tasks as needed.
• Problem-Solving: Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting.
• Team Player: Collaborative, with the ability to work seamlessly within a team to achieve collective goals.

Skills

Customer-focused

Relationship building

Communication skills

Adaptability

Problem-solving

Team player

Motivation

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Salesforce CRM

Job description

WS Audiology USA is seeking a customer-focused representative to support B2B clients in a hybrid schedule (in-office on select days, remote on others) at our Hauppauge, NY / Iselin, NJ locations. You will log interactions in Salesforce, assist with product details, orders, shipping, and warranty, and strive for first-call resolution.

Ideal candidates bring high-volume customer service experience, healthcare setting exposure, and strong communication skills.