Hybrid Auto Loan Servicing Manager

Golden-1-Credit-Union; Manlove (CA); Hybrid; USD 125,000 - 135,000; Full time

Job summary

Golden 1 Credit Union in Sacramento, CA is seeking a Manager - Auto Loan Servicing to lead the auto loan servicing operations, ensuring accurate title processing, payoff handling, insurance servicing, and vendor management. The role emphasizes ownership, controls, and scalable processes to support portfolio growth.

You will work across Lending, Collections, Member Care, Compliance, Risk, Accounting, Technology, and Vendor Management to deliver consistent servicing outcomes for members and the

Qualifications

• Bachelor’s Degree in a related field or equivalent work experience.
• 6+ years of progressively responsible management and supervisory experience within a credit union or financial institution, including oversight of loan servicing or operational teams.
• Experience with auto loan servicing, vehicle title operations, insurance servicing, vendor management, or multi-state servicing is preferred.

Responsibilities

• Plan, organize, and direct auto loan servicing operations, including vehicle title perfection and release, payoff processing, insurance servicing, ancillary product servicing and refunds, and title management for repossessed vehicles.
• Lead supervisors and team members by setting priorities, monitoring performance, balancing workloads, providing feedback, and supporting employee development and succession readiness.
• Establish and maintain service standards, operating procedures, quality controls, and performance measures that support accuracy, timeliness, regulatory compliance, and consistent member experience.
• Promote employee engagement by creating an environment of trust, communication, recognition, and professional growth that enables individuals and teams to perform at their highest level.
• Build organizational capability through talent development, leadership coaching, and engagement strategies that strengthen team effectiveness and long-term departmental performance.
• Lead auto loan servicing projects and process improvements by defining requirements, supporting implementation and testing, and ensuring processes are scalable, controlled, and operating as intended.
• Lead servicing support for out-of-state lending and national expansion, including development of procedures, controls, agency and vendor relationships, and operational readiness for new jurisdictions.
• Manage third-party auto refinance servicing partnerships and vehicle-related vendors by monitoring service levels, risk, audit results, contract requirements, and issue resolution.
• Partner with internal business areas to maintain ancillary products and insurance-related services, including GAP, debt protection, mechanical repair coverage, and other applicable products.
• Investigate and resolve escalated member concerns and complaints related to auto loan servicing; identify root causes and implement corrective actions when needed.
• Monitor state and federal regulatory requirements affecting auto loan servicing and advise management of operational changes needed to address compliance or risk.
• Develop, test, implement, and document process controls that mitigate operational and compliance risk within the credit union's risk appetite.
• Participate in financial planning, manage expenses against budget, and explain material variances.
• Maintain applicable business continuity plans and operational readiness for assigned functions.
• Perform other assignments and duties as assigned.

Skills

Leadership

People management

Education

Bachelor’s Degree or equivalent

Job description

Golden 1 Credit Union in Sacramento, CA is seeking a Manager - Auto Loan Servicing to lead the auto loan servicing operations, ensuring accurate title processing, payoff handling, insurance servicing, and vendor management. The role emphasizes ownership, controls, and scalable processes to support portfolio growth.

You will work across Lending, Collections, Member Care, Compliance, Risk, Accounting, Technology, and Vendor Management to deliver consistent servicing outcomes for members and the