Hybrid Auto Claims Adjuster - Growth, Impact, Flexibility

Berkley One (a Berkley Company); Wilmington (DE); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Wellness benefits

401k

Tuition assistance

Job summary

Berkley One (a Berkley Company) in Wilmington, DE is seeking an Auto Claims Adjuster. You’ll handle auto, homeowners, liability, and related claims with moderate complexity, operating in a hybrid office setup with four days in office and one day remote in the right location.

Join a collaborative team focused on accurate coverage analysis, timely resolutions, and outstanding service. The role requires self-direction, strong organizational skills, and a customer‑driven mindset with opportunities

Qualifications

• Minimum 2+ years in property, liability, and auto claims handling.
• Ability to work independently with a high degree of autonomy and accountability.
• Excellent customer service and time management skills.
• Strong negotiation and communication skills.

Responsibilities

• Handle first and third-party personal lines auto and homeowners, liability, and auto physical damage claims of moderate complexity as assigned.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution; identify and address coverage issues; complete investigation to determine cause & exposure; set timely reserves and develop detailed action plans.
• Negotiate and convey claim settlements within authority limits.
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties.
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims.
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Pro-actively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal/external customers.
• Perform administrative functions such as expense accounts and time off reporting as required.

Skills

Property/Coverage analysis

Investigation

Reserving

Claim resolution

Time management

Customer service

Negotiation

Education

Bachelor's degree or equivalent

Job description

Berkley One (a Berkley Company) in Wilmington, DE is seeking an Auto Claims Adjuster. You’ll handle auto, homeowners, liability, and related claims with moderate complexity, operating in a hybrid office setup with four days in office and one day remote in the right location.

Join a collaborative team focused on accurate coverage analysis, timely resolutions, and outstanding service. The role requires self-direction, strong organizational skills, and a customer‑driven mindset with opportunities