Auto Claims Adjuster

Berkley One (a Berkley Company); Wilmington (DE); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Wellness benefits

401k

Tuition assistance

Job summary

Berkley One (a Berkley Company) in Wilmington, DE is seeking an Auto Claims Adjuster. You’ll handle auto, homeowners, liability, and related claims with moderate complexity, operating in a hybrid office setup with four days in office and one day remote in the right location.

Join a collaborative team focused on accurate coverage analysis, timely resolutions, and outstanding service. The role requires self-direction, strong organizational skills, and a customer‑driven mindset with opportunities

Qualifications

• Minimum 2+ years in property, liability, and auto claims handling.
• Ability to work independently with a high degree of autonomy and accountability.
• Excellent customer service and time management skills.
• Strong negotiation and communication skills.

Responsibilities

• Handle first and third-party personal lines auto and homeowners, liability, and auto physical damage claims of moderate complexity as assigned.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution; identify and address coverage issues; complete investigation to determine cause & exposure; set timely reserves and develop detailed action plans.
• Negotiate and convey claim settlements within authority limits.
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties.
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims.
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Pro-actively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal/external customers.
• Perform administrative functions such as expense accounts and time off reporting as required.

Skills

Property/Coverage analysis

Investigation

Reserving

Claim resolution

Time management

Customer service

Negotiation

Education

Bachelor's degree or equivalent

Job description

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

The Company is an equal employment opportunity employer.

Responsibilities

This role will be based in our Phoenix, AZ or Wilmington, DE office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

As an Auto Claims Adjuster, you'll be a key contributor to the Berkley One brand. The position requires Property, Liability, and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. The Multi-Line Claims Adjuster is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.

What You Can Expect

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll Count On You To

• Handle first and third-party personal lines auto and homeowners, liability, and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolutionIdentify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required.

Qualifications

What you need to have:

• 2+ years of Property, Liability, and Auto Physical Damage claim technical skills i.e. coverage analysis, investigation, reserving, claim resolution, claim file documentation, file inventory management, etc.
• Ability to work independently with a high degree of autonomy, demonstrating strong organizational skills, sound decision‑making, and accountability for managing claims through resolution
• Excellent customer service and time management skills
• Strong communication skills and the ability to effectively negotiate

What Makes You Stand Out

• Bachelor's degree or equivalent work experience
• Active Adjuster License required, or must obtain required licensure within 90 days of hire and maintain licensing in good standing throughout employment.

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role