Hybrid Auto Claims Adjuster | Customer-Driven Impact

Berkley One (a Berkley Company); Phoenix (AZ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health savings account

Profit sharing

401k

Stock purchase plan

Tuition assistance

Professional continuing education

Parental leave

Job summary

Berkley One, a modern insurance provider, seeks an Auto Claims Adjuster to handle auto, homeowners and liability claims of moderate complexity. The role will be based in Phoenix, AZ or Wilmington, DE, with a hybrid schedule of 4 days in office and 1 day remote where appropriate.

You’ll apply coverage analysis, investigation, reserving and negotiation to deliver timely resolutions and exceptional service. Candidates should have 2+ years of property, liability and auto PD claim experience, strong

Qualifications

• 2+ years of Property, Liability and Auto Physical Damage claim technical skills.
• Ability to work independently with strong organizational skills and accountability.
• Excellent customer service and time management skills.
• Strong communication skills and the ability to effectively negotiate.

Responsibilities

• Handle first and third-party personal lines auto and homeowners, liability, and auto physical damage claims of moderate complexity as assigned.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution; identify coverage issues and address exposure.
• Negotiate and convey claim settlements within authority limits.
• Establish validity of claims through coverage research and communication with policyholders, claimants and outside parties.
• Research and locate additional information to investigate, evaluate and resolve claims.
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities per procedures.
• Proactively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of insured, agents and customers.
• Perform administrative functions such as expense accounts and time off reporting.

Skills

Claims handling

Customer service

Negotiation

Time management

Education

Bachelor's degree or equivalent

Job description

Berkley One, a modern insurance provider, seeks an Auto Claims Adjuster to handle auto, homeowners and liability claims of moderate complexity. The role will be based in Phoenix, AZ or Wilmington, DE, with a hybrid schedule of 4 days in office and 1 day remote where appropriate.

You’ll apply coverage analysis, investigation, reserving and negotiation to deliver timely resolutions and exceptional service. Candidates should have 2+ years of property, liability and auto PD claim experience, strong