Casualty Claims Adjuster

Berkley; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Berkley One is seeking a Casualty Claims Adjuster to join our team. The role covers Property, Liability, Injury and Auto Physical Damage claim handling with moderate complexity, emphasizing quality, timely resolution and excellent service.

You’ll work with self-direction, strong organizational and time-management skills, and collaborate with agents and policyholders to resolve claims while upholding Berkley’s standards of integrity and service. Hybrid work options are available.

Qualifications

• Bachelor's degree or equivalent work experience.
• Property, Liability, Injury and Auto Physical Damage claim technical skills.
• Organizational skills; time management; self-direction.

Responsibilities

• Handle first- and third-party personal lines homeowners, liability, medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

Skills

Property, Liability, Injury, Auto PD

Organizational skills

Time management

Self-direction

Exceptional customer service

Coverage analysis

Investigation

Reserving

Claim resolution

Negotiation

Coverage research

Claim file documentation

File inventory management

Education

Bachelor's degree or equivalent work experience

Job description

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

The Company is an equal employment opportunity employer. #LI-AV1 #LI-Hybrid

Responsibilities

This Casualty Claims Adjuster is a key contributor to the Berkley One brand. The position requires Property, Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. The Multi-Line Claims Adjuster is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.

We'll count on you to:

• Handle first and third-party personal lines homeowners, liability, first party medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

Qualifications

What you need to have:

• Bachelor's degree or equivalent work experience
• Property, Liability, Injury and Auto Physical Damage claim technical skills
• Organizational skills
• Time management skills
• Self-direction
• Exceptional customer service
• Coverage analysis
• Investigation
• Reserving
• Claim resolution
• Negotiation
• Coverage research
• Claim file documentation
• File inventory management

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role