Sr. Multi-Line Claims Adjuster

Berkley; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Wellness benefits

Health savings account

Profit sharing

401k

Parental leave

Employee stock purchase plan

Tuition assistance

Continuing education

Job summary

Berkley One is seeking a Senior Multi-Line Claims Adjuster to manage moderate complexity claims across Property, Liability, Injury and Auto lines. The role requires strong technical skills, organizational ability, and a client-first mindset.

You will analyze coverage, conduct investigations, establish reserves, and negotiate settlements while maintaining compliance and exceptional service for policyholders and agents.

Qualifications

• Bachelor's degree or equivalent work experience.
• Property, Liability, Injury and Auto Physical Damage claim technical skills.
• Organizational skills and time management.
• Self-direction and exceptional customer service.

Responsibilities

• Handle first- and third-party personal lines homeowners, liability, medical/PIP, BI and auto physical damage claims of moderate complexity.
• Manage claims through coverage analysis, investigation, reserving and resolution.
• Identify and address coverage issues and develop action plans.
• Negotiate settlements within authority limits and communicate decisions to policyholders and claimants.
• Maintain an accurate diary and document all file activities per procedures.
• Deliver exceptional customer service to insured, agents and other stakeholders.

Skills

Property/LI/Auto claims

Organizational skills

Time management

Self-direction

Customer service

Coverage analysis

Investigation

Reserving

Negotiation

Documentation

Education

Bachelor's degree or equivalent

Job description

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

The Company is an equal employment opportunity employer. #LI-AV1 #LI-Hybrid

Responsibilities

This Senior Multi-Line Claims Adjuster is a key contributor to the Berkley One brand. The position requires Property, Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. The Multi-Line Claims Adjuster is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.

What you can expect?

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Handle first and third-party personal lines homeowners, liability, first party medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

Qualifications

• Bachelor's degree or equivalent work experience
• Property, Liability, Injury and Auto Physical Damage claim technical skills
• Organizational skills
• Time management skills
• Self-direction
• Exceptional customer service
• Coverage analysis
• Investigation
• Reserving
• Claim resolution
• Negotiation
• Coverage research
• Claim file documentation
• File inventory management

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role