Hybrid Insurance Customer Experience Specialist

Berkley One (a Berkley Company); Phoenix (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Robust benefits package

Job summary

Berkley One is seeking a highly motivated Customer Service Representative to join our Contact Center team in a hybrid role based in Phoenix, AZ or Wilmington, DE. You will handle policy servicing across phone, chat, and email, serving high-net-worth clients and broker partners while supporting business growth and exceptional service delivery.

The role offers a hybrid schedule (4 days in-office, 1 day remote) with hours 8:00 AM – 8:00 PM Eastern, Monday through Friday.

Qualifications

• High school education or equivalent required.
• 2+ years in fast-paced call center customer service.
• Excellent written and verbal communication across multiple channels.
• Strong problem-solving and interpersonal skills.
• Ability to manage competing priorities and meet deadlines.
• Proficiency with technology and Microsoft Office.

Responsibilities

• Deliver timely, accurate, and high-quality service to customers and broker partners across multiple communication channels.
• Process policy transactions including quotes, endorsements, cancellations, and payment activities with a high degree of accuracy.
• Maintain detailed and compliant documentation of all customer and agent interactions.
• Verify identities in accordance with regulatory and security protocols.
• Provide guidance on policy inquiries and support quote-to-bind activities.
• Train and assist teammates on internal systems, including policy administration, billing, and claims platforms.

Skills

Call center experience

Written communication

Verbal communication

Problem solving

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Berkley One is seeking a highly motivated Customer Service Representative to join our Contact Center team in a hybrid role based in Phoenix, AZ or Wilmington, DE. You will handle policy servicing across phone, chat, and email, serving high-net-worth clients and broker partners while supporting business growth and exceptional service delivery.

The role offers a hybrid schedule (4 days in-office, 1 day remote) with hours 8:00 AM – 8:00 PM Eastern, Monday through Friday.