Hybrid Applications Analyst I/II — Utility IT Support

Southwest Power Pool, Inc.; Little Rock (AR); Hybrid; USD 78,000 - 99,000; Full time

Benefits offered by this job

Relocation bonus

Hybrid work environment

401(k) with employer-match

Pension (defined benefit)

Job summary

Southwest Power Pool, Inc. is seeking an Applications Analyst to support and maintain critical applications and databases that enable daily operations across the utility landscape. You will troubleshoot, mentor teammates, and collaborate with IT and external vendors to meet business needs.

Analyst II focuses on deeper subject-matter expertise and guidance, while Analyst I supports systems hands-on while building broader skills. A hybrid work environment is available for eligible positions.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 3 years IT development or support experience for Analyst II.
• No additional experience required beyond degree for Analyst I.

Responsibilities

• Install, configure, maintain, and support assigned application systems.
• Monitor, investigate, and resolve system issues or abnormalities.
• Address customer-reported issues in a timely manner.
• Participate in a 24/7/365 on-call rotation.
• Multi-task and support complex, integrated systems.
• Create and maintain technical documentation.
• Recommend and implement system and process improvements.

Skills

SQL

Scripting

Troubleshooting

Communication

Education

Bachelor’s Degree in Computer Science/IT or related field

Tools

Windows/Linux OS knowledge

Job description

Southwest Power Pool, Inc. is seeking an Applications Analyst to support and maintain critical applications and databases that enable daily operations across the utility landscape. You will troubleshoot, mentor teammates, and collaborate with IT and external vendors to meet business needs.

Analyst II focuses on deeper subject-matter expertise and guidance, while Analyst I supports systems hands-on while building broader skills. A hybrid work environment is available for eligible positions.