Utility Business Analyst C2C jobs Phoenix, AZ – Hybrid

Tech Mirrors; Phoenix (AZ); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Tech Mirrors, Phoenix-based, seeks a seasoned Utility Business Analyst to accelerate smart grid and outage management initiatives. Hybrid work; 10+ years needed.

Role emphasizes delivering clear requirements, aligning business needs with technology solutions, and guiding SDLC processes across teams. You will write user stories and acceptance criteria, perform data analysis, support UAT planning, and map current/future processes.

Qualifications

• Bachelor’s degree in a related field.
• 7+ years of Business Analyst experience.
• 3+ years of experience supporting utility industry programs.
• Experience writing user stories, acceptance criteria, use cases, and functional specifications.
• Experience in UAT planning and execution.
• Data analysis and reporting experience.
• Change management support and stakeholder engagement.
• Proficiency with MS Office, Jira, Azure DevOps, Confluence and SharePoint.
• Knowledge of SDLC, Agile and Waterfall methodologies.
• Certifications like CBAP/CCBA/PMI-PBA are a plus.

Responsibilities

• Drive effective collaboration between business and technology teams.
• Deliver high-quality requirements and process documentation.
• Improve operational efficiency through process optimization.
• Support successful implementation of utility transformation initiatives.
• Ensure projects meet business objectives, timelines, and quality expectations.

Skills

Stakeholder collaboration

Requirements gathering

SDLC / Agile / Waterfall

User stories & acceptance criteria

UAT planning

Data analysis

Process mapping

Workshop facilitation

Communication skills

MS Office

Jira / Azure DevOps / Confluence

SharePoint

Independent work

CBAP/CCBA/PMI-PBA

Education

Bachelor’s degree in business administration, Information Systems, Engineering, Computer Science, or a related field

Tools

Oracle Utilities CC&B

Oracle Utilities C2M

Oracle Utilities MDM

Maximo

ESRI GIS

ServiceNow

Jira

Azure DevOps

Confluence

SharePoint

Job description

Role – Utility Business Analyst

Location – Phoenix, AZ – Hybrid (MST / PST Candidates) – 10+ years needed

Domain –experience supporting utility industry programs

Successful candidate will have the ability to :

• Drive effective collaboration between business and technology teams.
• Deliver high-quality requirements and process documentation.
• Improve operational efficiency through process optimization.
• Support successful implementation of utility transformation initiatives.
• Ensure projects meet business objectives, timelines, and quality expectations.

Required Qualifications

• Bachelor’s degree in business administration, Information Systems, Engineering, Computer Science, or a related field.
• 7+ years of Business Analyst experience.
• 3+ years of experience supporting utility industry programs.
• Excellent verbal and written communication
• Strong understanding of SDLC, Agile, and Waterfall delivery methodologies.
• Experience writing user stories, acceptance criteria, use cases, and functional specifications.
• Experience in UAT planning and execution, Data analysis and reporting, Change management support, Stakeholder engagement
• Expertise in process mapping tools such as Visio, Lucidchart, or similar.
• Strong analytical, problem-solving, and communication skills.
• Experience facilitating workshops with business and executive stakeholders.
• Proficiency with Microsoft Office Suite, Jira, Azure DevOps, Confluence, and SharePoint.
• Ability to work independently in a fast-paced environment
• Any certifications like CBAP/CCBA/PMI-PBA will be an added advantage

Experience in one or more of the following utility domains is preferred:

• Customer Information Systems (CIS)
• Billing and Revenue Management
• Meter-to-Cash Processes
• Outage Management Systems (OMS)
• Work and Asset Management
• Distribution Operations
• Transmission Operations
• Workforce Management
• Field Service Management
• Smart Meter / AMI Programs
• Grid Modernization Initiatives
• Energy Management and Sustainability Programs
• Regulatory and Compliance Reporting

Experience with utility platforms such as:

• Oracle Utilities (CC&B, C2M, MDM)
• Maximo
• ESRI GIS
• ServiceNow
• Work and Asset Management solutions
• Outage Management Systems (OMS)

Knowledge of:

• NERC Compliance
• FERC Regulatory Requirements
• Public Utility Commission regulations
• Utility rate structures and billing