Applications Analyst I/II

Southwest Power Pool, Inc.; Little Rock (AR); Hybrid; USD 78.000 - 99.000; Vollzeit

Benefits dieser Stelle

Relocation bonus

Hybrid work environment

401(k) with employer-match

Pension (defined benefit)

Zusammenfassung

Southwest Power Pool, Inc. is seeking an Applications Analyst to support and maintain critical applications and databases that enable daily operations across the utility landscape. You will troubleshoot, mentor teammates, and collaborate with IT and external vendors to meet business needs.

Analyst II focuses on deeper subject-matter expertise and guidance, while Analyst I supports systems hands-on while building broader skills. A hybrid work environment is available for eligible positions.

Qualifikationen

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 3 years IT development or support experience for Analyst II.
• No additional experience required beyond degree for Analyst I.

Aufgaben

• Install, configure, maintain, and support assigned application systems.
• Monitor, investigate, and resolve system issues or abnormalities.
• Address customer-reported issues in a timely manner.
• Participate in a 24/7/365 on-call rotation.
• Multi-task and support complex, integrated systems.
• Create and maintain technical documentation.
• Recommend and implement system and process improvements.

Kenntnisse

SQL

Scripting

Troubleshooting

Communication

Ausbildung

Bachelor’s Degree in Computer Science/IT or related field

Tools

Windows/Linux OS knowledge

Jobbeschreibung

SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: This position may not be performed remotely from California or New York City, NY, nor can SPP sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATIONThe salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Applications Analyst II Salary range: $77,900 – $99,325

Applications Analyst I Salary range: $64,060 – $78,465

Overview

The Applications Analyst job family supports andmaintainsthe applications and databases that enable critical daily operations for Southwest Power Pool. These systems have major reliability, economic, and safety impacts, makingaccurateanddependable application performance essential.

All levelsare responsible fortroubleshooting software issues, supporting end users, resolving application and usability problems, and ensuring the effective operation of assigned systems. Analysts collaborate with IT teams, SPP departments, and external vendors to ensure business needs are met.

Level II analysts operate with minimal supervision, demonstrate deeper subject‑matter expertise, and provide mentoring and guidance. Analyst I works with supervision while developing core competencies.

Core Responsibilities

Shared responsibilities across all levels include:

• Installing, configuring,maintaining, and supporting assigned application systems.
• Monitoring, investigating, and resolving system issues or abnormalities.
• Addressing customer‑reported issuesin a timely manner.
• Participating in a 24/7/365 on‑call rotation.
• Multi‑tasking and supporting complex, integrated systems.
• Maintaining an understanding of business and technical system requirements.
• Participating in SDLC and project lifecycle phases (requirements, design, testing, environment support, release deployment, cross‑team coordination).
• Creating andmaintainingtechnical documentation.
• Recommending and implementing system, process, and documentation improvements.
• Continuing to develop technical skills within assigned focus areas.
• Performing assigned tasks and special projects.
• Providing training to others in areas of expertise.
• Complying withcorporate and departmental policies including SOC1 and FERC CIP controls.

Applications Analyst II

• Develops efficient, centralized methods for managing systems.
• Provides guidance to other team members.

Applications Analyst I

• Supports systems hands‑on while developing deeper technical knowledge.

Qualifications

• Bachelor’s Degreein Computer Science, Information Technology, related field, or equivalent experience.
• (Applications Analyst II)3 years of IT development or support experience.
• (Applications Analyst I)Noadditionalexperience requirement beyond the bachelor’s degree.

Preferred Qualifications

• (Analyst II)Two or more years of applicable utility industry experience

Other Requirements

• Knowledge of Microsoft Windows, Unix, or Linux operating systems.
• Experience with application development/support methodologies and database management systems.
• Effective troubleshooting, analytical, and problem‑solving skills.
• Strong written and verbal communication skills.
• Understanding of SDLC and project lifecycle practices.
• Strong customer service and organizational skills.
• Skills in scripting, SQL, analyzing error/event logs, and data analysis(higher proficiency expected for Analyst II).
• Minimal travel (approximately 10%)requiredfor all levels.

Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at [e-mail] and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.