Hybrid Applications Analyst (I–Senior) – Impact & Growth

Southwest Power Pool, Inc.; Little Rock (AR); Hybrid; USD 64,000 - 112,000; Full time

Benefits offered by this job

Bonus opportunities

Excellent health insurance package

Relocation bonus

Hybrid work environment

401(k) with employer-match and pension

Job summary

Southwest Power Pool, Inc. is seeking an Applications Analyst at multiple levels to support and maintain critical applications and databases used in daily operations.

You will troubleshoot software issues, assist end users, and collaborate with IT teams and vendors to meet business needs. Senior and II level analysts provide deeper expertise, mentoring, and architecture input while Analyst I develops core competencies under supervision.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, related field, or equivalent experience.
• (Senior Applications Analyst) 6 years of applicable IT application administration/support experience, or equivalent blend of education and experience.
• (Applications Analyst II) 3 years of IT development or support experience.
• (Applications Analyst I) No additional experience requirement beyond the bachelor’s degree.

Responsibilities

• Installing, configuring, maintaining, and supporting assigned application systems.
• Monitoring, investigating, and resolving system issues or abnormalities.
• Addressing customer-reported issues in a timely manner.
• Participating in a 24/7/365 on-call rotation.
• Multi-tasking and supporting complex, integrated systems.
• Maintaining an understanding of business and technical system requirements.
• Participating in SDLC and project lifecycle phases (requirements, design, testing, environment support, release deployment, cross-team coordination).
• Creating and maintaining technical documentation.
• Recommending and implementing system, process, and documentation improvements.
• Continuing to develop technical skills within assigned focus areas.
• Performing assigned tasks and special projects.
• Providing training to others in areas of expertise.
• Complying with corporate and departmental policies including SOC1 and FERC CIP controls.

Skills

Windows

Unix

Linux

Scripting

SQL

Troubleshooting

Education

Bachelor's degree in Computer Science/IT or related field

Tools

SQL

Windows

Unix

Linux

Job description

Southwest Power Pool, Inc. is seeking an Applications Analyst at multiple levels to support and maintain critical applications and databases used in daily operations.

You will troubleshoot software issues, assist end users, and collaborate with IT teams and vendors to meet business needs. Senior and II level analysts provide deeper expertise, mentoring, and architecture input while Analyst I develops core competencies under supervision.