Hybrid App Support Analyst - Training & Implementation

Jack Henry; Monett (MO); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Jack Henry in Missouri is seeking an Application Support Analyst to help financial institutions install, train, and resolve issues with our software solutions. The role blends on-site and remote work in a hybrid office setting with travel up to 10%.

You will analyze customer needs, guide installations, provide post‑installation support, and maintain clear communication with clients and developers to ensure successful outcomes.

Qualifications

• Minimum of 18 months experience in a financial institution, applications analysis or software implementation.
• Ability to travel 10%.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set‑up for customer (i.e., parameter set‑up).
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• May perform other job duties as assigned.

Skills

Customer focus

Problem solving

Travel readiness

Tools

Microsoft Office Suite

Job description

Jack Henry in Missouri is seeking an Application Support Analyst to help financial institutions install, train, and resolve issues with our software solutions. The role blends on-site and remote work in a hybrid office setting with travel up to 10%.

You will analyze customer needs, guide installations, provide post‑installation support, and maintain clear communication with clients and developers to ensure successful outcomes.