SaaS Technical Support Analyst — API, SQL & Triage (Hybrid)

Qualtrics; Provo (UT); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness

Skill Development

Paid time off

401(k)

Job summary

Qualtrics is seeking a Technical Support Analyst to be the frontline problem‑solver for our SaaS platform. You’ll diagnose inquiries, perform basic troubleshooting, and triage system issues while collaborating with Implementation, Customer Success, and Product teams to ensure stability and satisfaction.

You will expand your technical skills in SQL, APIs, JSON, and data workflows, working in a fast‑paced environment with opportunities for career growth along a technical support or engineering

Qualifications

• 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
• Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
• Demonstrated experience using ticketing systems and structured support workflows.
• Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
• Strong track record of effective written and verbal communication skills with diverse stakeholders.

Responsibilities

• Drive frontline support: be the primary contact for incoming technical requests and deliver a positive, efficient resolution experience.
• Maintain platform stability: perform routine system checks and basic validation across environments.
• Troubleshoot and document: diagnose access/configuration issues and log tickets per established procedures.
• Collaborate on issue handoffs: partner with Implementation and Customer Success teams for seamless transitions.
• Build knowledge resources: maintain up‑to‑date documentation on common platform issues and FAQs.

Skills

SQL

APIs

JSON

Unix/Linux

Excel

Education

Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience

Job description

Qualtrics is seeking a Technical Support Analyst to be the frontline problem‑solver for our SaaS platform. You’ll diagnose inquiries, perform basic troubleshooting, and triage system issues while collaborating with Implementation, Customer Success, and Product teams to ensure stability and satisfaction.

You will expand your technical skills in SQL, APIs, JSON, and data workflows, working in a fast‑paced environment with opportunities for career growth along a technical support or engineering