Configuration Specialist

Remote Jobs; Fargo (ND); Hybrid; USD 60,000 - 70,000; Full time

Job summary

FBS is seeking a Configuration Specialist to join our Customer Onboarding team. This role can be remote, onsite, or hybrid from our Fargo, ND headquarters and focuses on configuring Flexmls software to meet customer needs.

You will drive actions to completion, coordinate with conversion leads, and maintain customer setups while collaborating with developers and other teams. A detail-oriented communicator with SQL/DB basics will thrive here.

Qualifications

• Attention to detail.
• Effective communication skills.
• Ability to work in a team environment with remote team members.
• Ability to communicate effectively with developers and other technical resources.
• Ability to transform vague customer requests into detailed, actionable steps.
• General knowledge around databases, API calls, custom and conditional programming.
• Experience with Google Sheets and/or Excel.
• A passion for learning and sharing knowledge.

Responsibilities

• Configure Flexmls software for new customers.
• Drive action items to completion according to predetermined timeline as assigned by conversion lead.
• Work with existing customers by maintaining their setups.
• Work closely with internal teams to implement new functionality and field changes.
• Troubleshoot administrative issues and reply with timely, professional and friendly responses.
• Manage assigned work items through Jira.
• Manage assigned email work items through Front.
• Become an expert on RESO compliance and data standard.

Skills

Attention to detail

Effective communication

Team collaboration (remote)

Communication with developers/tech

Requirement analysis to actionable -s

Databases, API calls, custom/cond.

Excel/Google Sheets

Learning and knowledge sharing

Job description

Here at FBS, our software products drive our success. In fact, we're one of the top three vendors in the world for MLS software and growing fast. Hiring the best and the brightest means we pay competitively, have strong healthcare benefits, provide a professional-yet-casual, resource-rich working environment (both local and remote) and enjoy the freedom to be individuals who work together towards common goals. Your peers aren't co-workers, they're owners; FBS is 100% employee owned. That means each employee-owner earns company stock in addition to their salaries for maintaining the company's growth and success.

FBS is looking for a Configuration Specialist to join our Customer Onboarding team! Our Configuration specialists work with new and existing customers to configure our Flexmls software to best meet their needs. This position can be remote, onsite or hybrid from our Fargo, ND headquarters.

What you’ll do:

• Configure Flexmls software for new customers
• Drive action items to completion according to predetermined timeline as assigned by conversion lead
• Work with existing customers by maintaining their setups
• Work closely with internal teams to implement new functionality and field changes
• Troubleshoot administrative issues and reply with timely, professional and friendly responses
• Manage assigned work items through Jira
• Manage assigned email work items through Front
• Become an expert on RESO compliance and data standard

What you’ll need to be successful:

• Attention to detail
• Effective communication skills
• Ability to work in a team environment with remote team members
• Ability to communicate effectively with developers and other technical resources
• Ability to transform vague customer requests into detailed, actionable steps
• General knowledge around databases, API calls, custom and conditional programming
• Experience with Google Sheets and/or Excel
• A passion for learning and sharing knowledge

Salary Range: $60,000-70,000 per year, based on 2,080 hours

At FBS, you get entrepreneurial energy, innovation and big thinking: deadlines to beat, challenges to conquer, and emerging technology to chase without the volatility, uncertainty and risk of a start-up. As an owner at FBS, you actually do get out what you've put in.