Hybrid API Support Analyst I - Client Onboarding

Interactive Brokers; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Excellent health benefits

Education reimbursement

Stock grants

Job summary

Interactive Brokers is seeking a Level 1 API Support Analyst to be the first contact for clients using IBKR API products. You will handle inquiries via phone, chat, and tickets, guiding users through basic API integration and directing them to documentation.

You will triage market data questions and escalate complex problems to specialized API teams. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience (preferred).
• Basic understanding of programming concepts and what coding entails.
• Excellent written and verbal communication skills.
• Ability to communicate technical concepts to clients with varying levels of technical proficiency.
• Strong problem-solving abilities.
• Customer-service oriented mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
• Address basic questions related to third‑party integrations with IBKR API.
• Guide clients through initial API connection processes.
• Direct clients to relevant documentation and resources.
• Triage market data inquiries and escalate as appropriate.
• Route complex technical issues to specialized teams including API Integration, APIL2, AM‑API, and FIXENG teams.
• Document client interactions accurately in the support system.
• Follow established support protocols and workflows.

Skills

Programming concepts

Communication skills

Explain technical concepts

Problem solving

Customer service

Fast-paced work

Education

Bachelor's degree or equivalent experience

Job description

Interactive Brokers is seeking a Level 1 API Support Analyst to be the first contact for clients using IBKR API products. You will handle inquiries via phone, chat, and tickets, guiding users through basic API integration and directing them to documentation.

You will triage market data questions and escalate complex problems to specialized API teams. Strong communication and problem-solving skills are essential in a fast-paced environment.