Developer Support Analyst

FBS; United States; Hybrid; USD 51,000 - 65,000; Full time

Job summary

FBS, a leading MLS software provider, is seeking a Developer Support Analyst to join our Quality Engineering team. The role bridges engineering and support, helping clients integrate our RESTful APIs and manage legacy data feeds during a transition period.

You will troubleshoot questions, coordinate with product and development, document issues, and explain complex technical concepts to non-technical clients while working a core 9:00am–5:00pm Central Time schedule in a hybrid environment.

Qualifications

• Associates Degree or equivalent professional technical experience.
• Experience with RESTful APIs and API integrations.
• Ability to translate technical issues to non-technical clients.

Responsibilities

• Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.
• Escalate problems to internal teams when solutions require software or data configuration changes.
• Act as a primary point of contact for MLS clients configuring their APIs and addressing questions.
• Engage with product and development teams to provide feedback and shape API roadmaps.
• Submit bug tickets, keep customers updated, and drive issues to resolution.
• Create user-facing documentation to address common questions.

Skills

RESTful APIs

Verbal & written communication

Time management

Understanding of real estate data

Ability to read log files

Education

Associates Degree or equivalent

Tools

PHP

Ruby

Browser developer tools

Job description

Here at FBS, our software products drive our success. In fact, we’re one of the top three vendors in the world for MLS software and growing fast. Hiring the best and the brightest means we pay competitively, have strong healthcare benefits, provide a professional-yet-casual, resource-rich working environment (both local and remote) and enjoy the freedom to be individuals who work together towards common goals. Your peers aren’t co-workers, they’re owners; FBS is 100% employee owned. That means each employee-owner earns company stock in addition to their salaries for maintaining the company’s growth and success.

FBS is looking for a Developer Support Analyst to join our Quality Engineering team! The Developer Support Analyst works as part of a hybrid engineering and support team on the cutting edge of the real estate industry’s transition from legacy architecture to modern, API-powered products. Our focus is to make the API solutions that FBS offers both effective and simple to use while also supporting our legacy data feeds during this transitionary period.

What you’ll do:

• Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.
• Escalate problems to other internal teams when solutions require software or data configuration changes.
• Act as a primary point of contact for our MLS clients in configuring their APIs and answering questions.
• Act as a primary point of contact for our MLS clients utilizing our RETS legacy product and answering questions.
• Engage with product and development teams to provide product feedback and help shape the future of our APIs.
• Communicate complex technical challenges and solutions to the non-technical segments of our client base.
• Submit clearly articulated bug tickets for the development team, keep customers updated on their progress, and see these issues through to resolution.
• Identify common questions and concerns and create user facing documentation to address them.
• Keep internal documentation and technical process outlines up to date.

What you’ll need to be successful:

• Superb verbal and written communication skills.
• Great organizational skills and the ability to keep on task with minimal supervision.
• Experience with RESTful APIs.
• Associates Degree or equivalent professional technical experience.
• Ability to work core hours of 9:00am to 5:00pm Central Time.

Ideal candidates will possess:

• Familiarity with a scripting language (such as PHP or Ruby).
• Ability to read log files, use data visualization tools and browser developer tools.
• A comprehensive understanding of the real estate transaction and data lifecycle (e.g., as a realtor, broker or long-time industry professional) combined with 1+ years of technical support or API integration experience in any industry.

Salary Range: $51,000-65,000 per year, based on 2,080 hours.

If you are looking for a place where your creativity, knowledge and expertise will be appreciated and rewarded in a team of passionate, intelligent, and fun teammates,