Hybrid Annuity Servicing Analyst – Client Care

Nationwide Mutual Insurance Company; Grandview Heights (OH); Hybrid; USD 46,000 - 81,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Nationwide Mutual Insurance Company is expanding its annuity servicing team in Ohio, focusing on death claims, withdrawals, agent setup, and annuitization processing. The role emphasizes accuracy, regulatory compliance, and customer care within a fast-paced environment.

The position requires multiple years of related experience, strong attention to detail, and willingness to learn diverse product rules. A hybrid office/remote work schedule is offered in a supportive, team-oriented setting.

Qualifications

• Four or more years of related work experience, including customer service experience.
• Experience with cross-functional business units is desirable.
• Strong analytical and problem-resolution skills.

Responsibilities

• Prepare materials to propose, sell and set up plans and records.
• Interpret plan provisions and product rules to process requests.
• Provide exceptional service and manage customer needs with empathy.
• Research and resolve problems using contracts and system notes.
• Coordinate with internal teams to ensure accuracy and timely responses.
• Support regulatory, audit and quality documentation.

Skills

Customer service

Analytical skills

Cross-functional collaboration

Attention to detail

Education

High school studies

Undergraduate studies desirable

Job description

Nationwide Mutual Insurance Company is expanding its annuity servicing team in Ohio, focusing on death claims, withdrawals, agent setup, and annuitization processing. The role emphasizes accuracy, regulatory compliance, and customer care within a fast-paced environment.

The position requires multiple years of related experience, strong attention to detail, and willingness to learn diverse product rules. A hybrid office/remote work schedule is offered in a supportive, team-oriented setting.