Financial Services Analyst

Nationwide Mutual Insurance Company; Grandview Heights (OH); Hybrid; USD 46,000 - 81,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Nationwide Mutual Insurance Company is expanding its annuity servicing team in Ohio, focusing on death claims, withdrawals, agent setup, and annuitization processing. The role emphasizes accuracy, regulatory compliance, and customer care within a fast-paced environment.

The position requires multiple years of related experience, strong attention to detail, and willingness to learn diverse product rules. A hybrid office/remote work schedule is offered in a supportive, team-oriented setting.

Qualifications

• Four or more years of related work experience, including customer service experience.
• Experience with cross-functional business units is desirable.
• Strong analytical and problem-resolution skills.

Responsibilities

• Prepare materials to propose, sell and set up plans and records.
• Interpret plan provisions and product rules to process requests.
• Provide exceptional service and manage customer needs with empathy.
• Research and resolve problems using contracts and system notes.
• Coordinate with internal teams to ensure accuracy and timely responses.
• Support regulatory, audit and quality documentation.

Skills

Customer service

Analytical skills

Cross-functional collaboration

Attention to detail

Education

High school studies

Undergraduate studies desirable

Job description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position will have a primary focus on supporting individual annuity servicing within the following key workstreams:

Death claims

• Review and process annuity death claim notifications and supporting documentation.

Withdrawals

• Process partial and full withdrawal requests in accordance with contract provisions and internal procedures.
• Validate required forms and approvals, research contract values, and apply any applicable fees or restrictions.

Agent set up

• Set up and maintain agent/producer records in the standard processing system, ensuring required information and documentation are complete and accurate.
• Process changes to agent demographics, licensing status, and hierarchy as requested.

Annuitization

• Process annuitization requests, including verification of elections and required forms.
• Calculate and set up income options in the standard processing system according to contract provisions and customer elections.

System & Workflow Expectations

• Perform all work using the standard processing system, following established workflows, job aids, and quality controls.
• Research and resolve basic to moderately complex issues by reviewing contracts, prior transactions, and system notes.
• Maintain clear and accurate documentation to support regulatory, audit, and quality requirements.

Ideal Candidate Profile

• Demonstrated interest in building a long-term career in annuity operations/financial services with a desire to grow and take on additional responsibilities over time.
• Ability to learn and apply complex product, contract, and system rules with strong attention to detail.
• Strong customer-focus mindset, with an emphasis on providing accurate, timely, and empathetic service to internal and external partners.
• Openness to cross-training and expanding knowledge across other annuity servicing functions as business needs evolve.
• Ability to work in fast paced, high volume setting.

Compensation Grade D2

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location:

Grandview: 1000 Yard Street Grandview OH, 43215

Work schedule: 2 days in office, 3 days remote.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the StemOPT Extension program.

It is our intention to fill this role in Columbus, Ohio. However, on occasion, applications from internal candidates working remotely who bring critical industry skills and relevant experience may be considered.

Job Description Summary

Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As an Analyst, you'll provide prompt, efficient service for assigned product and/or service center internal and external customers. You will coordinate communication between contract holders, producers and internal Nationwide departments. We’ll count on you to review forms and files submitted by members or partners to ensure accurate entry into record keeping systems.

Job Description

Key Responsibilities

• Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information.
• Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements.
• Provides extraordinary care to our customers through workflow management and meeting all required service level agreements. Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology.
• Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
• Researches, reviews and analyzes errors and determines best course of action for a workable solution. Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action.
• Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution. Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly‑registered representative.
• Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash‑outs. Requests additional information when necessary.
• Compiles management information such as contract and sold case activity as needed by internal management.
• Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies on topics that do not require insurance or securities licensing and registration. Collaborates and networks with outside business units to create innovative solutions for internal and external customers. Maintains appropriate records.Approves and processes business according to government regulations, contract provisions and internal procedures and controls.
• Conducts in good order reviews or other applicable requests for servicing Nationwide policies and customers for withdrawal, exchanges, deposits, annuity purchases and contract cash‑outs.
• Helps with research for written responses to Nationwide formal complaints.
• Participates in special projects as assigned. Collaborates with appropriate staff to design, document, and implement process improvements and best practices.

May perform other responsibilities as assigned.

Reporting Relationships

Reports to Operations Division Manager or Unit Manager.

Typical Skills and Experiences

Education: High school studies. Undergraduate studies desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable.

License/Certification/Designation: FINRA Series 6 license preferred, and may be required, based on assigned product/line‑of‑business or distribution system.

Experience: Four or more years of related work experience, including customer service experience, preferably with cross-functional business unit exposure. Customer service experience required.

Knowledge, Abilities and Skills: Knowledge of Nationwide's suite of financial products. Excellent verbal and written communications skills in order to manage relationships with internal and external customers. Strong analytical and problem resolution skills. Ability to research, analyze and solve problems, leveraging existing and innovative methodologies. Ability to understand, anticipate and proactively act on customer needs. Proven decision‑making skills necessary for customer contacts. Ability to multi‑task, independently manage work and establish priorities that conform to time, service and quality standards. Strong team‑building and collaboration skills.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

Overtime Eligibility: Non Exempt (Eligible)

Working Conditions: Normal office environment.

Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire the required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. NOTE: A credit check may be required if a license is required for this position.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic‑specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part‑Time Roles: Please be aware that the salary ranges listed below reflect full‑time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full‑time schedule. The national salary range for Financial Services Analyst - Financial Services : $46,345.00-$80,700.00 The expected starting salary range for Financial Services Analyst - Financial Services : $46,345.00 - $65,100.00