Hybrid AI-Driven Product & Design Operations Lead

PagerDuty, Inc.; Yukon, Northern (OK, KY); Hybrid; USD 140,000 - 235,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an AI-Forward Sr. Product & Design Operations Manager to partner with Product and Design leadership, building the operating system for planning, launching, and improving product work with rigor.

You will work with Engineering, Finance, and Customer Success to introduce structured processes and agentic AI workflows that scale across the organization. The role focuses on establishing planning disciplines, readiness processes for customer-facing changes, and measurable

Qualifications

• 5+ years in Product Operations, Design Operations, or similar.
• Experience establishing planning and prioritization processes across a product org.
• Experience building agentic AI workflows with Claude or similar tools.

Responsibilities

• Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative, driving team enablement by building custom Claude skills, and operationalizing AI best-practice workflows across both organizations.
• Define the Product Operations function at PagerDuty — establishing the planning discipline that ensures product work enters execution with clear scope, articulated requirements, defined success metrics, and the data to support prioritization.
• Build cross-functional workflows for launching significant customer-facing changes — coordinating Product, Design, Engineering, Marketing, Support, Legal, and Customer Success through a repeatable readiness process.
• Own the process and evidence trail for capitalizable R&D work in partnership with Finance — establishing clear classification criteria, and making it easy for product and engineering to consistently and defensibly categorize their work.
• Partner with Customer Success on a closed-loop process for product feedback with accountability for capturing clear customer needs and delivering rapid responses and regular updates.
• Automate the operating rhythms of the Product and Design teams, including planning cadence, design sprints, cross-functional workshops, and office hours.
• Lead vendor management, tooling budget oversight, and administration for Product and Design.
• Enable research operations through agentic workflows, including insights management and the mechanisms that make customer research reusable across teams.
• Define, track, and report on key performance indicators for product and design effectiveness — planning accuracy, launch readiness, cycle time, intake responsiveness, and feedback loop speed
• Create and maintain comprehensive onboarding programs for new Product and Design team members
• Partner with Product and Design leadership to establish operational vision and strategic priorities, and proactively identify opportunities for operational improvement
• Foster a collaborative, high-performance culture across Product and Design through team-building initiatives and cross-functional partnerships

Skills

Product Operations

Design Operations

Cross-functional launches

Project management

Operational documentation

Autonomy

AI workflows (Claude)

Tools

Claude

Job description

PagerDuty, Inc. is seeking an AI-Forward Sr. Product & Design Operations Manager to partner with Product and Design leadership, building the operating system for planning, launching, and improving product work with rigor.

You will work with Engineering, Finance, and Customer Success to introduce structured processes and agentic AI workflows that scale across the organization. The role focuses on establishing planning disciplines, readiness processes for customer-facing changes, and measurable