AI-Forward Product & Design Operations Leader

PagerDuty, Inc.; San Francisco (CA); Hybrid; USD 140,000 - 235,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty, Inc. seeks an AI-Forward Sr. Product & Design Operations Manager to partner with Product and Design leadership, building an operating system for planning, launching, and improving product outcomes.

You will define planning discipline, establish cross-functional launch mechanisms, and implement customer feedback loops to translate intent into delivered value. The role focuses on orchestrating AI-driven workflows, coordinating with Engineering, Finance, and Customer Success, and driving

Qualifications

• 5+ years of experience in Product Operations, Design Operations, Business Operations, or a similar role.
• Experience establishing planning and prioritization processes across a product organization.
• Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success.
• Strong project management and organizational skills, with a track record of building processes that run without their author.
• Experience creating and maintaining operational documentation, guidelines, and standards.
• Demonstrated ability to work autonomously and drive initiatives independently across teams you do not own.
• Experience building agentic AI workflows with Claude or similar tools.

Responsibilities

• Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative, driving team enablement by building custom Claude skills, and operationalizing AI best-practice workflows across both organizations.
• Define the Product Operations function at PagerDuty — establishing the planning discipline that ensures product work enters execution with clear scope, articulated requirements, defined success metrics, and the data to support prioritization.
• Build cross-functional workflows for launching significant customer-facing changes — coordinating Product, Design, Engineering, Marketing, Support, Legal, and Customer Success through a repeatable readiness process.
• Own the process and evidence trail for capitalizable R&D work in partnership with Finance — establishing clear classification criteria, and making it easy for product and engineering to consistently and defensibly categorize their work.
• Partner with Customer Success on a closed-loop process for product feedback with accountability for capturing clear customer needs and delivering rapid responses and regular updates.
• Automate the operating rhythms of the Product and Design teams, including planning cadence, design sprints, cross-functional workshops, and office hours.
• Lead vendor management, tooling budget oversight, and administration for Product and Design.
• Enable research operations through agentic workflows, including insights management and the mechanisms that make customer research reusable across teams.
• Define, track, and report on key performance indicators for product and design effectiveness — planning accuracy, launch readiness, cycle time, intake responsiveness, and feedback loop speed.
• Create and maintain comprehensive onboarding programs for new Product and Design team members.
• Partner with Product and Design leadership to establish operational vision and strategic priorities, and proactively identify opportunities for operational improvement.
• Foster a collaborative, high-performance culture across Product and Design through team-building initiatives and cross-functional partnerships

Skills

Product operations

Design operations

Cross-functional launches

Project management

Operational documentation

Autonomy

AI workflows

Tools

Claude AI

Job description

PagerDuty, Inc. seeks an AI-Forward Sr. Product & Design Operations Manager to partner with Product and Design leadership, building an operating system for planning, launching, and improving product outcomes.

You will define planning discipline, establish cross-functional launch mechanisms, and implement customer feedback loops to translate intent into delivered value. The role focuses on orchestrating AI-driven workflows, coordinating with Engineering, Finance, and Customer Success, and driving