Hybrid AI Ads Platform CSM: Onboarding & Growth

Eliassen Group; Burbank (CA); Hybrid; USD 83,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a Customer Success Manager in California to support a growing self-service advertising and AI-powered creative platform. You will bridge customers, product teams, and internal stakeholders to drive adoption, create and refine video assets, and bring campaigns to market.

The role combines customer success, technology training, project management, and strong communication. Prior experience with video, digital advertising, or generative AI is a plus, with a hybrid

Qualifications

• 4+ years of overall professional experience.
• 3+ years of customer-facing, client management, training, or enablement experience.
• 2+ years of experience working with technology or digital platforms.
• Strong communication, presentation, relationship management, and problem-solving skills.
• Ability to train customers and translate technical concepts into easy-to-understand guidance.
• Strong project management and organizational skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Understanding of digital advertising, campaign strategy, or media execution.
• Preferred: experience with video, content creation, or creative technology.
• Preferred: familiarity with generative AI or AI-enabled creative workflows.
• Preferred: experience with self-service advertising platforms.
• Preferred: knowledge of streaming, OTT, CTV, or television advertising.
• Preferred: understanding of programmatic advertising.
• Preferred: advertising agency experience.
• Preferred: experience providing creative consultation or reviewing and refining advertising assets.
• Preferred: familiarity with Salesforce, Excel, and PowerPoint.

Responsibilities

• Serve as a trusted advisor to advertisers using self-service advertising and AI-powered creative tools.
• Guide customers through onboarding, platform adoption, campaign setup, and creative development.
• Provide hands-on consultation around AI-generated video creative, messaging, brand alignment, and campaign readiness.
• Help customers understand platform capabilities and limitations and troubleshoot issues as they arise.
• Lead customer training, enablement, and ongoing education.
• Partner with Product and Engineering teams to communicate customer feedback, recurring challenges, and opportunities for platform improvement.
• Create documentation, workflows, presentations, training materials, and best practices to improve adoption.
• Collaborate with Sales, Marketing, Ad Operations, Product, Engineering, and creative teams.
• Support broader initiatives around technology adoption, operational efficiency, and customer growth.

Skills

Customer success

Training

Project management

Communication

Relationship management

Problem solving

Onboarding

Tools

Salesforce

Excel

PowerPoint

Job description

Eliassen Group is seeking a Customer Success Manager in California to support a growing self-service advertising and AI-powered creative platform. You will bridge customers, product teams, and internal stakeholders to drive adoption, create and refine video assets, and bring campaigns to market.

The role combines customer success, technology training, project management, and strong communication. Prior experience with video, digital advertising, or generative AI is a plus, with a hybrid