Customer Marketing & Enablement Manager (AI Video Platform)

Kelly Mitchell; Burbank (CA); Hybrid; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401K

Job summary

KellyMitchell Group seeks a Customer Marketing Manager for a 1-year contract in Burbank/Glendale or NYC, focusing on onboarding advertisers and guiding AI-powered video creation. The role emphasizes collaboration with Sales, Marketing, Product, and Engineering to improve adoption and campaign success.

Ideal candidates bring 4+ years in customer-facing roles, strong training experience, and deep knowledge of digital advertising.

Qualifications

• 4+ years of professional experience, including 3+ years in customer-facing roles such as training, enablement, account management, or customer success.
• 2+ years working with technology platforms, digital products, or software-enabled workflows.
• Experience leading customer training, onboarding, demos, or platform enablement sessions.
• Strong client relationship, presentation, communication, and problem-solving skills.
• Ability to manage projects, coordinate across teams, and balance multiple priorities in a fast-paced environment.
• Understanding of digital advertising, campaign strategy, media execution, or the broader advertising ecosystem.
• Ability to learn technical platforms quickly and explain complex functionality clearly.
• Process- and solutions-oriented mindset with experience identifying operational gaps and developing improvements.

Responsibilities

• Serve as a trusted advisor to advertisers, helping them adopt the platform and achieve campaign goals.
• Guide customers through onboarding, training, and AI-powered video development.
• Review and refine creative assets to improve quality, brand alignment, and campaign readiness.
• Manage client questions, troubleshoot platform issues, and coordinate solutions with internal teams.
• Create scalable training materials, documentation, and best practices.
• Share customer feedback with Product and Engineering to improve platform features and workflows.
• Collaborate across Sales, Marketing, Product, Engineering, and Advertising Operations to strengthen customer experience and drive growth.

Skills

Customer training

Onboarding

Account management

Communication skills

Project coordination

Digital advertising

Learning new tech

Tools

Salesforce

PowerPoint

Excel

Job description

KellyMitchell Group seeks a Customer Marketing Manager for a 1-year contract in Burbank/Glendale or NYC, focusing on onboarding advertisers and guiding AI-powered video creation. The role emphasizes collaboration with Sales, Marketing, Product, and Engineering to improve adoption and campaign success.

Ideal candidates bring 4+ years in customer-facing roles, strong training experience, and deep knowledge of digital advertising.