Hybrid Agent Support & Settlements Specialist

Arl-Network-; Coraopolis (Allegheny County); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

ICHRA health coverage

Paid time off

Job summary

ARL Network in Coraopolis, PA seeks a detail‑oriented Agent Support specialist to keep freight moving and agents paid on time. You will triage inquiries, coordinate across payables, invoices, credit, safety, and operations, and own the day‑to‑day workflow.

The role offers a growing path from brokerage to asset‑based functions, with a hybrid schedule at HQ and remote options for US candidates. Strong communication and organization are essential to succeed.

Qualifications

• 2+ years in transportation, logistics, or freight brokerage operations.
• Experience in customer support with high-volume workflows.
• Strong written and verbal communication.

Responsibilities

• Own the broker agent queue, triage requests and resolve or route them with context.
• Reconcile settlements and track commissions; identify root causes.
• Maintain agent records and access; manage system logins and permissions.
• Prepare and distribute recurring agent-facing reports and notices.

Skills

Transport ops

Customer service

High-volume work

Communication

Tools

TMS

Excel

Outlook

Job description

ARL Network in Coraopolis, PA seeks a detail‑oriented Agent Support specialist to keep freight moving and agents paid on time. You will triage inquiries, coordinate across payables, invoices, credit, safety, and operations, and own the day‑to‑day workflow.

The role offers a growing path from brokerage to asset‑based functions, with a hybrid schedule at HQ and remote options for US candidates. Strong communication and organization are essential to succeed.