Hybrid After-Hours Crisis Support Specialist

National Youth Advocate Program (NYAP); Columbus (OH); Hybrid; USD 28,000 - 33,000; Part time

Benefits offered by this job

Phone reimbursement

Job summary

National Youth Advocate Program (NYAP) in Columbus, OH is hiring a Crisis Support Specialist to handle after-hours calls and provide crisis support by phone. This contingent, hybrid on-call role supports foster families and regional staff, with emphasis on timely incident reporting and referrals.

The position requires a Bachelor's degree in human services or related field; a Master’s degree is preferred, and at least one year in youth services is expected.

Qualifications

• Bachelor’s degree in human services, social work or behavioral/social sciences; Masters degree preferred.
• 1 year of experience in youth services, preferably with direct experience in child welfare or foster care is preferred.
• Must have the ability to be alert after-hours; have excellent listening and speaking skills.

Responsibilities

• Assist with after-hours inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and notify custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers and notify on-call staff of incidents needing regional intervention.
• Coordinate with custodial agencies and foster parents to arrange placements; complete paperwork.
• Assist foster parents to de-escalate crisis situations and document interventions via phone.
• Log data regarding afterhours calls and placement requests; assist with required documentation.
• Notify referral source of placement outcomes and complete Medicaid documentation when applicable.

Skills

Listening skills

Communication skills

After-hours vigilance

Education

Bachelor’s degree in human services/social sciences

Masters degree preferred

Job description

National Youth Advocate Program (NYAP) in Columbus, OH is hiring a Crisis Support Specialist to handle after-hours calls and provide crisis support by phone. This contingent, hybrid on-call role supports foster families and regional staff, with emphasis on timely incident reporting and referrals.

The position requires a Bachelor's degree in human services or related field; a Master’s degree is preferred, and at least one year in youth services is expected.