Crisis Support Specialist

National Youth Advocate Program; Columbus (OH); Remote; USD 28,000 - 39,000; Part time

Benefits offered by this job

Student loan repayment

Tuition assistance

Paid holidays

Time off based on hours

Job summary

National Youth Advocate Program is seeking a part-time remote Crisis Support Specialist to work weekends 8a-8pm. The role handles weekend calls from the answering service to provide support, answer questions, address comments, and respond with appropriate actions.

The position includes benefits such as student loan repayment assistance up to $1,200 per year, paid holidays, and tuition assistance. Candidates should have a Bachelor’s degree in human services or related field and at least 1 year of

Qualifications

• Bachelor’s degree in human services, social work or behavioral sciences.
• 1 year of youth services experience, preferably with direct experience in child welfare or foster care.
• Ability to stay alert after-hours; excellent listening and speaking skills.
• Proficient with desktop/laptop computers, internet search, and basic software tools.

Responsibilities

• Handle weekend inbound calls from the answering service to provide support and guidance.
• Gather information for incident reports from foster parents and notify custodial agencies as needed.
• Assess service recipient and community partner needs; coordinate with custodial agencies and foster parents for placements.
• Provide telephone support to callers and inform on-call staff of incidents requiring regional intervention.
• Manage after-hours placement referrals; document all interventions and complete placement paperwork.
• Notify referral sources about referral outcomes and ensure Medicaid documentation when applicable.

Skills

Active listening

Excellent communication

After-hours availability

Education

Bachelor’s degree in human services or related field

Tools

Word processing

Spreadsheet software

Database software

Job description

We are seeking a part-time remote Crisis Support Specialist to work weekends 8a-8pm.The person in this position is responsible for taking weekend calls from the answering service to provide support, answerquestions, address comments and/or concerns and respond with the appropriate actions.Compensation: $24 per hourPosition SummaryThe remote Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National YouthAdvocate Program. This position is responsible for taking after hours calls from the answering service to provide support, answerquestions, address comments and/or concerns and respond with the appropriate actions.Working At NYAPNYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.Student Loan Repayment assistance, up to $1,200 per year!Time Off Based on Hours worked.Partial holiday pay for all 11 Paid Holidays Per Year!Summer Hours Off (Half day Friday’s)Tuition AssistanceWork Anniversary Trips!ResponsibilitiesThe Crisis Support Specialist will perform duties including, but not limited to:Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.Handle all inbound calls from the answering service.Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications tocustodial agencies.Assess service recipient and community partner needs.Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.Manage afterhours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating afterhours emergency respite as needed.Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.Log data regarding afterhours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow up communication to regions.Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day.Notify the referral source of the outcome of the referral.Complete Medicaid documentation when applicable.Performs other duties as requested.Minimum QualificationsBachelor’s degree from an accredited school in human services, social work or behavioral/social sciences.1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferredMust have the ability to be and stay alert after-hours; have excellent listening and speaking skills.Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.Driving and Vehicle RequirementsMinimum automobile insurance coverage of $100,000/$300,000 bodily injury liabilityReady to make an impact? Apply now!https://www.nyap.org/careersBenefits listed are for eligible employees as outlined by our benefit policy.The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.An Equal Opportunity Employer, including disability/veteransWe have been serving communities and clients since 1978. We continue to expand and develop new and innovative programs for our communities and families. We offer unique and personalized services for families and individuals in four different areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.If YOU can envision it; WE can DO it! The possibilities are endless!We know you are compassionate and dedicated to serving your clients and communities and we are dedicated, as your employer to provide you with support to do just that. We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.