Hybrid Affiliate Brand Experience Specialist

Michigan State University Federal Credit Union; Michigan; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits

PTO 26 days

Volunteer Time Off

11 Paid Holidays

401(k) with company match

Tuition Reimbursement

Paid parental leave

Job summary

MSU Federal Credit Union in Marquette, MI, seeks an Affiliate Brand Services Specialist I to strengthen member experience through strategic affiliate partnerships. This hybrid role works with the Affiliate Brand Services Manager to provide operational support, training, and cross-team coordination.

You will build affiliate relationships, gather feedback (NPS), support promotions and events, and ensure compliance with policies while maintaining service excellence and integrity.

Qualifications

• Bachelor's degree in business, communications, or related field preferred; or equivalent combination of education and relevant experience.
• Experience in customer experience, affiliate management, or partner relations, preferably in financial services.
• Experience supporting partnerships or affiliate programs with focus on service excellence and operational efficiency.

Responsibilities

• Build and maintain strong affiliate relationships to enhance the member experience.
• Provide training, resources, and support to ensure consistent, high-quality service across affiliate touchpoints.
• Act as a liaison between internal teams and affiliate partners, facilitating communication and continuous improvement.
• Gather and analyze member feedback and performance metrics (e.g., NPS) to recommend service enhancements.
• Support affiliate initiatives, promotions, and events to drive member engagement.
• Ensure compliance with regulations and internal standards while promoting transparency and integrity.
• Deliver proactive member support through outbound communication and informed service delivery.
• Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks.

Skills

Affiliate management

Customer experience

Partner relations

Training

Cross-functional collaboration

Communication

Education

Bachelor's degree in business or communications

Tools

CRM/partner management systems

Job description

MSU Federal Credit Union in Marquette, MI, seeks an Affiliate Brand Services Specialist I to strengthen member experience through strategic affiliate partnerships. This hybrid role works with the Affiliate Brand Services Manager to provide operational support, training, and cross-team coordination.

You will build affiliate relationships, gather feedback (NPS), support promotions and events, and ensure compliance with policies while maintaining service excellence and integrity.