Affiliate Partnerships & Service Specialist

MSU Federal Credit Union; Lansing (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

PTO (up to 26 days)

Volunteer Time Off

11 paid holidays

401(k) with company match

Tuition Reimbursement

Paid Parental Leave

Job summary

MSU Federal Credit Union is seeking an Affiliate Brand Services Specialist I to support strategic affiliate partnerships and enhance member experiences at MSU Aurora University site. The role collaborates with internal teams and affiliate partners to deliver high-quality service aligned with the credit union’s values.

The position emphasizes training, communication, and feedback-driven improvements, with onsite work in Marquette, MI and a 8:30am–5:00pm schedule.

Qualifications

• Bachelor’s degree in business, communications, or related field preferred; or equivalent combination of education and relevant experience.
• Demonstrated experience in customer experience, affiliate management, or partner relations, preferably in financial services.
• Demonstrated experience supporting partnerships or affiliate programs with a focus on delivering service excellence and operational efficiency.
• Proven experience collaborating across internal teams and external partners.
• Experience gathering, analyzing and reporting feedback to drive service or process improvements.
• Proficiency with office productivity tools and/or CRM or partner management systems is preferred.

Responsibilities

• Build and maintain strong affiliate relationships to enhance the member experience.
• Provide training, resources, and support to ensure consistent, high-quality service across affiliate touchpoints.
• Act as a liaison between internal teams and affiliate partners, facilitating communication and continuous improvement.
• Gather and analyze member feedback and performance metrics (e.g., NPS) to recommend service enhancements.
• Support affiliate initiatives, promotions, and events to drive member engagement.
• Ensure compliance with regulations and internal standards while promoting transparency and integrity.
• Deliver proactive member support through outbound communication and informed service delivery.
• Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
• Perform other duties as assigned.

Skills

Customer experience

Affiliate management

Partner relations

Training & support

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

MSU Federal Credit Union is seeking an Affiliate Brand Services Specialist I to support strategic affiliate partnerships and enhance member experiences at MSU Aurora University site. The role collaborates with internal teams and affiliate partners to deliver high-quality service aligned with the credit union’s values.

The position emphasizes training, communication, and feedback-driven improvements, with onsite work in Marquette, MI and a 8:30am–5:00pm schedule.