Hybrid Administrative Support Specialist - Child Support

State of Iowa; Burlington (IA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Paid time off

Retirement plans (IPERS & RIC)

Flexible spending accounts

Life insurance & long-term disability

Employee assistance program

Employee discount programs

Job summary

The State of Iowa is hiring for an Administrative Support Assistant in the Burlington Child Support Office. This full-time role offers 8:00 AM - 4:30 PM hours, Monday through Friday, with a possible hybrid work arrangement after training.

Occasional travel and a valid driver’s license are required as part of the duties. The successful candidate will perform casework support, communicate with partner agencies, maintain records, and use MS Office tools.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Education/experience totaling two years as described above acceptable.
• Must have a valid driver's license and be able to travel occasionally.

Responsibilities

• Performs administrative duties and casework tasks for parents in need of paternity, support establishment, modification, enforcement, and monitoring of orders.
• Communicates with community partners via phone, email, and written correspondence.
• Analyzes complex case situations to determine appropriate actions and support local program goals.

Skills

Critical thinking

Customer service

Communication

Teamwork

Multitasking

Numerical accuracy

Education

Two years education/experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

ICAR systems

Job description

The State of Iowa is hiring for an Administrative Support Assistant in the Burlington Child Support Office. This full-time role offers 8:00 AM - 4:30 PM hours, Monday through Friday, with a possible hybrid work arrangement after training.

Occasional travel and a valid driver’s license are required as part of the duties. The successful candidate will perform casework support, communicate with partner agencies, maintain records, and use MS Office tools.