Hybrid Administrative Support Coordinator (12+ Month Contract)

Pyramid Consulting, Inc; Columbus (OH); Hybrid; USD 15,000 - 26,000; Full time

Job summary

Pyramid Consulting, Inc. in Columbus, OH is seeking an Administrative Support Coordinator for a 12+ months contract with hybrid work. The role handles inquiries, processes monetary transactions, and interprets contracts to support policyholders, agents and internal teams.

Strong written and oral communication, attention to detail, and the ability to prioritize work within standards are required. Financial services knowledge such as annuities or mutual funds is preferred.

Qualifications

• Three years work experience with two years product-related customer service work experience preferred.
• Work experience with undergraduate studies preferred.
• General office practices, customer service, and office equipment.
• Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred.
• Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.

Responsibilities

• Receives and responds to incoming customer/broker/agent/government inquiries.
• Communicates with customers, agency/brokerage force, service centers, internal/external sales support and other industry companies through oral and written communication.
• Assists customers with financial transactions.
• Interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other Enterprise units.
• Maintains knowledge of contract and product provisions and administration of Client products, and related processing systems and regulations.

Skills

Customer service

Communication

Problem solving

Financial transactions

PC proficiency

Education

High school diploma or equivalent

Tools

CRT/PC

Job description

Pyramid Consulting, Inc. in Columbus, OH is seeking an Administrative Support Coordinator for a 12+ months contract with hybrid work. The role handles inquiries, processes monetary transactions, and interprets contracts to support policyholders, agents and internal teams.

Strong written and oral communication, attention to detail, and the ability to prioritize work within standards are required. Financial services knowledge such as annuities or mutual funds is preferred.