Administrative Support Coordinator

Pyramid Consulting, Inc; United States; Hybrid; USD 23,000 - 25,000; Part time

Job summary

Pyramid Consulting, Inc. has an immediate opening for an Administrative Support Coordinator on a 12+ month contract with potential for long-term opportunities. The role is U.S.

remote with a hybrid rotation after training, featuring a 75-hour schedule over two weeks and a pay range of $17–$18 per hour. The position requires an SIE license (with Series 6 and 63 supported by the client) and an associate degree is preferred.

Qualifications

• Proven ability to handle customer inquiries with accuracy and professionalism.
• Experience in a client-facing role is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to incoming customer/agent/employer inquiries.
• Maintain knowledge of contract and product provisions and administration.
• Communicate with customers, field staff, service centers and internal teams.
• Identify situations requiring advanced knowledge or exception handling and escalate as needed.
• Perform other duties as requested.

Skills

Problem-solving

Typing

Customer service

Interpersonal communications

Written communications

Team player

Attention to detail

Education

Associate degree

Bachelor's degree preferred

Job description

Immediate need for a talented Administrative Support Coordinator. This is 12+ months contract opportunity with long-term potential and is U.S(Remote).

Job ID: 26-28303

Pay Range: $17/hr - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Notes:
• Securities Industry Essentials license required to convert to becoming a clients employee. Then the Series 6 and Series 63 are required.
• Although client doesn't cover the cost of the SIE exam itself, client does cover the cost for study materials.
• Client also covers the exam/study materials for the Series 6 and Series 63.
• To become a client’s employee an associate’s degree is accepted however a bachelor’s degree is preferred.
• We work a Hybrid model - 1 week in the office, 1 week home however contingent workers will be added to the hybrid rotation after in-person training and when we deem appropriate.
• Background check and drug test required
• Receives and responds to incoming customer/agent/employer inquiries.
• Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication.
• Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related.
• Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing and refers the situation to a Supervisor.
• Reviews, research, and interprets records and reports to accurately make decisions.
• Decision making skill necessary for customer contacts.
• Ability to identify and evaluate problems, analyze customer inquiries, and determines appropriate action.
• Performs other duties as requested.
• 75hrs/day : 38.75hrs/week

Key Requirements and Technology Experience:

• Strong problem-solving skills
• Basic typing and computer skills
• Background in customer service, preferred
• Strong interpersonal and written communications
• The ability to work within a team and independently.
• High attention to detail.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.