Hybrid Admin Support II — Empower Communities

Community Solutions for Children, Families and Individuals; Morgan Hill (CA); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with 5% company

Paid vacation and holidays

Job summary

Community Solutions is seeking an Admin Support II in California to handle filing, records, and client data with a trauma-informed, client-centered approach.

The role requires A.A. degree, two years of office experience, and strong MS Office/EMR skills. Bilingual Spanish-English is strongly preferred, with the ability to work collaboratively in a team and adapt to a fast-paced environment.

Qualifications

• A.A. Degree or equivalent and two years of related office experience required.
• Medical office or clinic experience strongly preferred.
• Bilingual in Spanish and English strongly preferred. The individual will preferably be bicultural.
• Knowledge of general office procedures required.
• Knowledge of mental health services and programs related to the treatment and rehabilitation for people with mental illness and/or substance abuse is preferred.
• Must have excellent customer service skills including a professional and pleasant telephone manner.
• Must be computer literate with proficiency using Internet Explorer, MS Office programs (WORD, EXCEL and OUTLOOK), and have the ability to timecard application and electronic medical records (EMR) application.
• Demonstrates cultural competency by effectively working with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities.
• Works well independently with minimal supervision.
• Works collaboratively with the team to maintain positive moral. Treats team members with respect, compassion and empathy. Shares acknowledgments and support as appropriate to build a healthy well-functioning team.
• Must have strength-based, problem solving and conflict resolution skills. Consistently applies good judgment and safeguards information to comply with all confidentiality requirements, ethical, and legal obligations of the program and Agency.
• Detail oriented with a high degree of accuracy when completing work assignments.
• Ability to work in a fast-paced environment. Flexible with changing work assignments when needed.
• Exhibits organizational skills and good time management with the ability to prioritize workload, handle multiple tasks and demands of the job.

Responsibilities

• Inputs and updates filing and record keeping systems, schedules, rosters and databases which contain program and/or Agency-wide statistics, as assigned, e.g., Outcomes tracking.
• Scans into the Electronic Medical Record system all client’s documentation not produced in AVATAR and processes the hard copy as directed in the Standard Operation Procedures.
• Handles routine inquiries and provides information on Agency activities, processes, established services and programs and refers inquiries/calls to other staff.
• Trains newly hired staff on chart room duties and/or program support procedures, as delegated by supervisor.
• Creates a variety of materials from rough draft or other sources using word processing, spreadsheet, database or other applications. Develops forms, types meeting minutes and composes and types routine correspondence as assigned.
• Utilizes personal or Agency vehicle for Agency business, including, but not limited to, the transportation of program supplies and client charts.

Skills

Customer service

Independence

Teamwork

Attention to detail

Adaptability

Flexibility

Cultural competency

Bilingual (Spanish & English)

Computer literacy

Education

A.A. degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

AVATAR

UNICARE/ EMR systems

Internet Explorer

Job description

Community Solutions is seeking an Admin Support II in California to handle filing, records, and client data with a trauma-informed, client-centered approach.

The role requires A.A. degree, two years of office experience, and strong MS Office/EMR skills. Bilingual Spanish-English is strongly preferred, with the ability to work collaboratively in a team and adapt to a fast-paced environment.