Hybrid: Collections & Account Resolution Lead

BankFund Credit Union; Washington (District of Columbia); Hybrid; USD 70,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability benefits

Tuition assistance program

Paid time off

Job summary

BankFund Credit Union is seeking an experienced Account Resolution professional in Washington, DC for a hybrid role with on-site requirements after training. The role emphasizes delinquency outreach, case management, and regulatory reporting.

The ideal candidate has extensive collections experience within a credit union, including bankruptcy and repossession processes. The position offers a base salary range of $70,000 to $87,000 with eligibility for an annual incentive plan and comprehensive

Qualifications

• Experience in collections within a credit union or financial institution.
• Familiarity with bankruptcy and repossession processes.
• Solid understanding of billing and collections procedures.
• Strong problem-solving skills and attention to detail.
• Ability to multi-task and work independently while delivering excellent customer service.

Responsibilities

• Perform daily collection outreach for delinquent loans and accounts to resolve delinquency through plans.
• Monitor delinquency performance and report trends to the Account Resolution Manager.
• Coach and support staff in daily collection processes and procedures.
• Process and document bankruptcy provisions and reaffirmation agreements when needed.
• File Estate and Proof of Claim activities for deceased members and estates.
• Assist with foreclosure recommendations and charge-offs in core systems.
• Coordinate with Accounting for regulatory reporting obligations.

Skills

Service IMPACT

Billing & Collections

Bankruptcy process

Repossession process

Problem-solving

Attention to detail

Credit products knowledge

Multi-tasking

Independent worker

Customer service

Written and verbal communication

Education

2 year/Associate's Degree

Job description

BankFund Credit Union is seeking an experienced Account Resolution professional in Washington, DC for a hybrid role with on-site requirements after training. The role emphasizes delinquency outreach, case management, and regulatory reporting.

The ideal candidate has extensive collections experience within a credit union, including bankruptcy and repossession processes. The position offers a base salary range of $70,000 to $87,000 with eligibility for an annual incentive plan and comprehensive