Hybrid Account Manager — Intermodal Logistics & Growth

World Shipping, Inc.; Rocky River (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan with company match

Tuition assistance

Job summary

ContainerPort Group is seeking an Account Manager to support our valued clients and help grow the ContainerPort Group customer base. This role will be hybrid, requiring at least 3 days in the office per week, and will involve coordinating with internal teams and customers across the U.S.

for intermodal/trucking logistics. The successful candidate will provide outstanding customer service, communicate effectively through multiple channels, and maintain accurate records in Salesforce and TMS

Qualifications

• At least 2-3 years of account management experience in intermodal/trucking is required.
• High School Diploma is required.
• Must show initiative and have excellent customer service and interpersonal skills.
• Excellent verbal and written communication using multiple tools (text, email, phone, video).
• Able to communicate with cross-functional stakeholders.
• Must be computer literate and proficient with Microsoft Office Suite.

Responsibilities

• Coordinate with internal teams on customers' logistical needs and updates.
• Follow up with customers on current and projected availability.
• Coordinate daily with other account managers, directors, and internal teams.
• Enter daily order updates in the TMS for customer shipments.
• Use Salesforce to record and document customer records.
• Review daily non-invoice reports with account managers.
• Perform other duties as assigned.

Skills

Account management

Customer service

Microsoft Office

Salesforce

Communication

TMS software

Cross-functional coordination

Education

High School Diploma

Tools

Salesforce

TMS

Job description

CPG OH Corporate
1340 Depot Street
Rocky River, OH 44116, USA

Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About ContainerPort Group:

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to join our growing company! This will be a hybrid position, requiring at least 3 days in office per week, and we are open to this person sitting at any of CPG location throughout the U.S.!

The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments. Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities

• Coordinating with internal teams on customer’s logistical needs and updates
• Follow-up with customers regarding current and projected availability
• Coordinate daily with other account managers, directors, and internal teams
• Daily order updates in TMS software for customer shipments
• Utilize Salesforce to record and document customer records
• Daily review of non-invoice report with account managers
• Other duties as assigned

Education and Experience:

• At least 2-3 years of account management experience in intermodal/trucking required. Warehousing and manufacturing/distribution unfortunately does not apply.
• High School Diploma Required
• Possesses a high degree of initiative
• Excellent customer service and interpersonal skills
• Above average communication skills (verbal, written) required using different tools (text, email, phone, video)
• Effective communication with cross-functional stakeholders
• Must be computer literate and able to use the Microsoft Office Suite
• Ability to multi-task in a dynamic work environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• Regularly required to talk and hear
• Ability to sit for extended periods of time
• Ability to perform desk-based computer tasks

Working Conditions

• Normal office working conditions with medium noise level in an open environment
• Ability to work outside normal business hours, as needed
• Competitive compensation
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• 401(k) plan with up to 6% company match
• Paid Time Off
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.