Hybrid Account Manager — Hardware & Manufacturing

Catapult Global; Henderson (NV); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Catapult Global LLC in Henderson, NV is seeking an Account Manager to establish and nurture long-term partnerships, serve as the primary contact, and coordinate every stage of the order lifecycle.

You will drive cross-functional collaboration with Sales, Project Management, Purchasing, Quality, Manufacturing and Logistics to ensure 100% on-time delivery, handle returns, and resolve issues.

Qualifications

• Experience delivering client-focused solutions.
• Excellent listening, negotiation, and presentation abilities.
• 1-2 years’ experience of contract manufacturing and/or planning.
• Familiarity with NetSuite ERP or SAP is preferred.

Responsibilities

• Act as the customer advocate and primary owner of the customer experience for all account matters.
• Build and maintain strong relationships with internal teams and external clients.
• Coordinate internally and manage every stage of the order lifecycle.
• Monitor orders and provide shipping details and tracking numbers.
• Handle returns, exchanges, and escalated issues per policy.
• Lead backlog and operations reviews across Sales, PM, Purchasing, Quality, Manufacturing, and Logistics.

Skills

Customer relationship management

Negotiation

Presentation

Microsoft 365

Teams

SharePoint

Tools

NetSuite ERP

SAP

Job description

Catapult Global LLC in Henderson, NV is seeking an Account Manager to establish and nurture long-term partnerships, serve as the primary contact, and coordinate every stage of the order lifecycle.

You will drive cross-functional collaboration with Sales, Project Management, Purchasing, Quality, Manufacturing and Logistics to ensure 100% on-time delivery, handle returns, and resolve issues.