Hybrid Account Manager, Commercial Insurance — Construction

Insurance Office of America; Lakeland (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business with focus on retention, renewals, and service delivery. Hybrid or remote options available within US time zones, requiring active P&C license and strong client-facing skills.

Responsibilities include managing policy expirations, renewals, and renewals submissions, while coordinating internal teams to resolve issues and ensure accurate billing and coverage analysis.

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Active property & casualty (P&C) licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

MS Office

Analytical skills

Communication skills

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business with focus on retention, renewals, and service delivery. Hybrid or remote options available within US time zones, requiring active P&C license and strong client-facing skills.

Responsibilities include managing policy expirations, renewals, and renewals submissions, while coordinating internal teams to resolve issues and ensure accurate billing and coverage analysis.