Hybrid Account Manager: Client Success & Growth

ООО «ХАГЕМАЕР ГРУПП»; Urbandale (IA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Marsh in Urbandale, Iowa is seeking a customer-focused professional for a hybrid role that requires three days in the office each week. You will build strong client relationships and consult on products and services to drive retention and growth.

Collaborate with internal and external partners to resolve issues, provide feedback, and ensure timely follow-up in the workflow system. A Property & Casualty license or the ability to obtain it within 30 days is required, along with MS Office

Qualifications

• High school diploma or GED required.
• 2+ years of client or customer service experience.
• Property & Casualty license or be willing and able to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire).
• Proficient in MS Office Suite and able to work an 8-hour shift between 8:00 AM and 5:00 PM CT.

Responsibilities

• Perform critical client functions, including evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line.
• Build and maintain relationships with clients to provide best in class service to drive growth and retention.
• Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
• Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions.
• Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.
• Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.

Skills

Customer service experience

MS Office Suite

Communication skills

Education

High school diploma or GED

Job description

Marsh in Urbandale, Iowa is seeking a customer-focused professional for a hybrid role that requires three days in the office each week. You will build strong client relationships and consult on products and services to drive retention and growth.

Collaborate with internal and external partners to resolve issues, provide feedback, and ensure timely follow-up in the workflow system. A Property & Casualty license or the ability to obtain it within 30 days is required, along with MS Office