Hybrid Account Manager - Client Success & Growth

ViaTech; Dallas (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Employee Stock Ownership Plan

401k

Employee Assistance Program (EAP)

Group Life Insurance

Job summary

ViaTech in Dallas seeks an Account Manager to nurture client relationships and drive successful delivery of services and products. You will work with clients and internal teams to understand needs, propose solutions, and ensure projects stay on track.

You will champion the voice of the customer, strive for exceptional satisfaction, and collaborate across Production, Fulfillment, Technology, and Sales. This hybrid role requires 3 days in the Dallas office during onboarding.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience in account management or client services is preferred.

Responsibilities

• Serve as the primary point of contact for assigned client accounts and drive satisfaction and retention.
• Manage day-to-day client communications and ensure timely responses.
• Act as voice of the customer and advocate for needs with internal teams.
• Develop understanding of client objectives and coordinate with departments to ensure project success.
• Monitor performance and identify risks/opportunities for account growth.
• Conduct regular account reviews and support retention initiatives.

Skills

Customer relationship management

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Problem-solving

Critical thinking

Decision-making

Account management

Project management

Cross-functional collaboration

Organizational skills

CRM usage

MS Office

Education

Bachelor's degree in Business Administration, Marketing, Communications, Operations Management

Tools

CRM systems (HubSpot)

Microsoft Office Suite

Job description

ViaTech in Dallas seeks an Account Manager to nurture client relationships and drive successful delivery of services and products. You will work with clients and internal teams to understand needs, propose solutions, and ensure projects stay on track.

You will champion the voice of the customer, strive for exceptional satisfaction, and collaborate across Production, Fulfillment, Technology, and Sales. This hybrid role requires 3 days in the Dallas office during onboarding.