Hybrid Technical Account Manager | Client Success & IT

Pixel Machinery; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan

401k & IRA

Life Insurance

PTO

Family Leave

Training & Development

Work From Home

Free Food

Wellness Resources

Job summary

Pixel Machinery, a Boston-based technology consultancy, seeks a Technical Account Manager to own client relationships and act as a trusted technical advisor. You will partner with clients to understand IT environments, goals, and challenges, ensuring maximum value from Pixel Machinery's services.

This hybrid role blends strategic customer success with hands-on IT systems, SaaS, and automation expertise to drive ROI and client satisfaction across a portfolio.

Qualifications

• 5+ years in a Customer Success, Technical Account Management, or IT Consulting role.
• Strong technical foundation across MacOS, Windows OS, networking, SaaS platforms (Microsoft 365, Google Workspace, Okta, JAMF, JumpCloud).
• Ability to translate technical solutions into business value for non-technical stakeholders.
• Proven success managing client relationships, increasing retention, and driving customer satisfaction.
• Certifications such as CompTIA A+, Okta Administrator, or similar are a plus.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships.
• Partner with client leadership to align IT strategy with business objectives.
• Support renewal and retention efforts by ensuring client satisfaction and ROI.
• Identify opportunities to expand revenue through services and software offerings.
• Advise clients on best practices for IT infrastructure, SaaS, security, and automation.
• Conduct regular check-ins, quarterly reviews, and success planning with clients.
• Identify opportunities to expand client value through process improvements and tech enhancements.
• Coordinate with internal teams to ensure successful delivery and resolve escalations.
• Lead client onboarding and training for new systems or tools.
• Develop and maintain client-facing documentation and playbooks.
• Gather and analyze client feedback to drive improvement.

Skills

Customer Success

Technical Account Management

Communication

Stakeholder management

Business value translation

Tools

MacOS

Windows OS

Networking

Microsoft 365

Google Workspace

Okta

JAMF

JumpCloud

Job description

Pixel Machinery, a Boston-based technology consultancy, seeks a Technical Account Manager to own client relationships and act as a trusted technical advisor. You will partner with clients to understand IT environments, goals, and challenges, ensuring maximum value from Pixel Machinery's services.

This hybrid role blends strategic customer success with hands-on IT systems, SaaS, and automation expertise to drive ROI and client satisfaction across a portfolio.