Hybrid Account Management Coordinator for Client Growth

Access One Inc.; Chicago (IL); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

401K with company match

Health, dental, and vision coverage

Generous PTO

Job summary

Access One is seeking an organized Account Management Coordinator in Chicago, IL to provide administrative and operational support to Account Managers, enabling them to focus on client relationships, retention, risk, and growth. You will handle data requests, maintain CRM records, and coordinate with multiple teams to ensure timely responses.

The role requires accuracy, strong communication, and the ability to prioritize competing requests across departments.

Qualifications

• Associate or bachelor’s degree or equivalent combination of education and relevant professional experience.
• Proficiency with business software including email, spreadsheets, CRM, and ticketing platforms; able to navigate systems and maintain records.
• Strong organization, time management, attention to detail, and follow-through.
• Clear written and verbal communication for coordination and reporting.
• Ability to manage competing requests across departments.
• Comfort with client data, reporting, and account records.
• Ability to recognize issues requiring escalation.

Responsibilities

• Compile daily ad hoc client data requests.
• Route client requests internally and respond when necessary.
• Maintain accurate client and account records in CRM and internal systems.
• Escalate overdue, recurring or critical items to the Account Manager.
• Prepare Renewal Template and White Space analysis.
• Coordinate QBR preparation and timelines.
• Gather QBR reports, service data, and supporting materials.
• Prepare standard QBR deck for Account Manager review and delivery.
• Update and maintain CRM and internal systems regarding meeting status.
• Research and follow up regarding QBR action items.

Skills

Organization

Time management

Attention to detail

Follow-through

Written communication

Verbal communication

Cross-functional coordination

Escalation awareness

Education

Associate or bachelor’s degree

Tools

CRM

Email

Spreadsheets

Microsoft Excel

Outlook

Teams

PowerPoint

Job description

Access One is seeking an organized Account Management Coordinator in Chicago, IL to provide administrative and operational support to Account Managers, enabling them to focus on client relationships, retention, risk, and growth. You will handle data requests, maintain CRM records, and coordinate with multiple teams to ensure timely responses.

The role requires accuracy, strong communication, and the ability to prioritize competing requests across departments.